Business Phone Services Provider, One Stop Voice, Replaces On-Premise Phone System with Hosted VoIP Solution at Valley of the Sun Veterinary Investments

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Gilbert Animal Hospital Selects One Stop Voice for Ability to Provide Support During Complex Transition

Business phone services provider, One Stop Voice, announced it has completed a 98-phone Voice over Internet Protocol (VoIP) installation for new client Valley of the Sun Veterinary Investments. One Stop Voice replaced the on-premise phone system with a hosted VoIP solution.

Valley of the Sun Veterinary Investments (VOSVI) has multiple animal hospitals throughout Arizona. The organization partnered with One Stop Voice to upgrade the telephone system servicing its Gilbert, Arizona animal hospital.

Located at 86 West Juniper Avenue , the Gilbert hospital is doing business as “Arizona Veterinary Specialists.” The animal hospital has nine different specialist divisions operating on the property, including Cardiology, Dentistry, Dermatology, Internal Medicine, Oncology, Ophthalmology, Radiology, Surgery and Emergency Care.

Requiring more efficient communication with clients and among the divisions, the hospital realized it had out-grown its current on-premise phone system. By upgrading to a hosted VoIP solution, the organization could leverage the latest technologies without a huge initial investment.

VOSVI evaluated five different providers that proposed solutions ranging from new on-premise equipment, VoIP phones and a combination of the two. After a thorough selection process, VOSVI chose to work with One Stop Voice.

“One Stop Voice, specifically the support team, has made a very difficult transition smooth and uneventful,” said Brian Tysick, Facilities Director of Valley of the Sun Veterinary Investments. “We have done similar transitions in the past with other vendors that have not provided anything close to One Stop Voice’s support, professional installation and responsiveness.”

Six Stewart, IT manager for Arizona Veterinary Specialists added, “We are very pleased with the level or responsiveness from One Stop Voice and their willingness to work with our individual requests.”

The transition to the One Stop Voice solution involved the following:

  •     Replacing 98 phones and setting up nine different voice attendants for each of the nine divisions of Arizona Veterinary Specialists.
  •     Programming all phones with unique phone numbers and speed dials.
  •     Conducting over 50 hours of end-user training so employees became fully versed in how to use the phones.
  •     Restructuring nine different LAN networks to work with the VoIP phones.
  •     Cleaning up the server rack and organizing the server room for easy use.

“One Stop Voice migrated the Gilbert animal hospital and its nine divisions to a new communication system without interrupting business operations,” said Joshua Simon, One Stop Voice executive. “We appreciate the confidence VOSVI put in us to improve the organization’s customer service and response times.    

“The new system has allowed nine different divisions to run independently, yet still have the ability to work and communicate with each other as one hospital,” continued Simon. “We also were challenged by working with multiple IT professionals who all had different LAN configurations and hardware. Our technicians were able to meet each IT tech’s needs without causing any loss of Internet, Intranet or phone access.”

For more information, contact One Stop Voice at 1-877-553-6000 or visit http://www.OneStopVoice.com. Arizona Veterinary Specialists can be reached at 480-635-1110 or http://www.azvs.com.

About One Stop Voice
One Stop Voice was founded in 2008 and provides quality low cost VoIP and Cloud Communications as a Service (CCaaS) to companies throughout the country. By replacing traditional phone systems, One Stop Voice adds functionality and increased efficiency from the corporate office to the mobile work force. For additional information regarding host cloud communications and VoIP services with One Stop Voice, please visit http://www.onestopvoice.com/

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