Scottsdale, AZ (PRWEB) October 31, 2013
Business phone services provider, One Stop Voice, announced it has completed a new Voice over Internet Protocol (VoIP) installation for Quattro Development, L.L.C., a commercial real estate company based in Oak Brook, Illinois. One Stop Voice replaced the company’s outdated analog phone system with a hosted VoIP solution.
Founded in 2008, Quattro Development helps its clients navigate the retail landscape to secure the right building in the best location. The company has targeted potential retail opportunities for its clients from coast to coast. If the best space already exists, Quattro Development helps finalize the contract. If it doesn’t, the company helps select the client location and constructs the building.
Quattro Development’s existing phone system was negatively impacting its operations. For example, employees could not perform basic communication tasks and the existing service provider was unresponsive to the company’s requirements.
To improve operations, One Stop Voice installed a hosted VoIP phone system. The installation included a QoS (Quality of Service) router to ensure the highest call quality levels, an Interactive Voice Response (IVR) application, as well as advanced call routing and call forwarding features.
“We selected One Stop Voice to enhance our telecommunications technology, but also to improve the customer service we receive,” said (insert company spokesperson, title) of Quattro Development. “Unfortunately, we were using antiquated equipment, had no access to basic or advanced features, and the level of service from our existing provider was unacceptable.”
“Quattro Development was referred to us by another commercial real estate company based in Phoenix,” said Joshua Simon, One Stop Voice executive. “Like many other real estate companies, Quattro employees were being controlled by their outdated phone system.
“The company had no conference calling capabilities, no way to transfer calls, and most importantly, no service provider with the capability to adequately support the system being provided,” continued Simon. “Quattro now has an IVR/auto attendant system, hunt grouping features, the ability to forward calls on the fly and much more.”
To minimize disruption, One Stop Voice installed the new phone service on a Friday after business hours. Quattro Development employees experienced significantly less down time.
In addition, different geographic locations required an innovative approach to the installation. Phoenix-based One Stop Voice was able to deploy the new service in Oak Brook, Illinois remotely. One Stop Voice also enlisted assistance from a local IT professional for some of the on-site configurations.
About One Stop Voice
One Stop Voice was founded in 2008 and provides quality low cost VoIP and Cloud Communications as a Service (CCaaS) to companies throughout the country. By replacing traditional phone systems, One Stop Voice adds functionality and increased efficiency from the corporate office to the mobile work force. For additional information regarding host cloud communications and VoIP services with One Stop Voice, please visit http://www.onestopvoice.com/.