Optimum Launches Virtual Receptionist for Small Businesses

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Cloud-Based Service Answers Calls with a Professional Greeting 24/7, Connects Callers to Any Employee or Department Inside or Outside of the Business, from Cablevision

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The Virtual Receptionist is an important business tool that gives our customers advanced phone capabilities to ensure they never miss a call, whether in the office or on the go.

Cablevision Systems Corp. today announced the Virtual Receptionist from Optimum, a cloud-based call routing and answering service for small business customers. The Virtual Receptionist helps Optimum Voice business customers more efficiently manage inbound calls while projecting a more professional image and keeping off-site or mobile workers better connected. The service is easy to manage through the small business web portal and does not require additional equipment.

“The Virtual Receptionist is an important business tool that gives our customers advanced phone capabilities to ensure they never miss a call, whether in the office or on the go,” said Joseph DeLotto, vice president of business product management for Cablevision. “The new service is customizable to meet the needs of individual small businesses, simple to manage and requires no upfront equipment costs.”

The Virtual Receptionist automatically answers incoming calls with a custom recorded message and presents the caller with a variety of call routing options that can be selected by telephone keystrokes, such as pressing a certain number for sales, directions or to leave a voicemail. The recorded messages and keystroke options can be configured directly by the customer through the web portal. Additionally, the Virtual Receptionist enhances customer rollover hunting with a queue when other lines are in use to ensure businesses never miss an important customer call.

Benefits of the Optimum Virtual Receptionist for small business customers include:

  • Ability to direct customers quickly to the right person, department or information message;
  • Create a customized pre-recorded greeting for business hours, with the option to create an additional greeting for after hours;
  • Time of day scheduling to allow businesses to decide when they want a live person to answer customer calls and when to use the virtual receptionist;
  • Calls can be delivered to any phone number within the U.S., Puerto Rico, Canada, U.S. Virgin Islands or any cell phone;
  • Selection of 12 on hold music treatments and two intercept messages for the enhanced hunt group call queue;
  • Easy management of the service directly from the web portal with a set-up wizard to guide customers through each step of configuration and set-up.

Virtual Receptionist is available to Optimum Voice business customers for $14.95 per month. Customers interested in adding the cloud-based call routing and answering service can order and activate the service directly from the Optimum small business web portal at http://www.optimum.net/business or call 866-218-1765 for more information.

Designed for small and medium businesses from one to 100 employees that require high-speed Internet and voice communications, Optimum Business provides bottom line benefits like predictable flat rate pricing and highly reliable voice and data services. Optimum Business offers the option for businesses to select up to 24 lines of Optimum Voice with low flat-rate pricing, unlimited all-distance calling within the U.S., Puerto Rico, Canada and U.S. Virgin Islands with no incremental fees or per minute charges and more than 20 business calling features at no additional charge. Optimum Business offers three powerful and distinct service options to support small business needs: Optimum Online, Optimum Online Ultra 50 and Optimum Online Ultra 101, providing a range of speeds up to 101 Mbps downstream and 35 Mbps upstream. Each level of Optimum Online includes free access to Optimum WiFi’s network of more than 100,000 hotspots in the Tri-State Area.

For more information on the Virtual Receptionist from Optimum, visit http://www.OptimumBusiness.com/vr.

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