Enhanced features for users of OTRS Help Desk and ITSM as the software company announces latest versions

OTRS Group, the Open Source helpdesk software giant announces today; two of their core products - OTRS Help Desk and OTRS::ITSM (IT Service Management Software) - have recently been updated to version 3.3, enhancing the user experience and change management effectiveness.

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Accurate reporting offers the OTRS helpdesk software 3.3 with the new Management Dashboard

Accurate reporting with the new Management Dashboard in OTRS 3.3

Our new interface and dashboard allows IT managers to better manage their client tickets, plan and report. The flexibility of our systems mean customer requests can be configured and filtered individually and provide more clear and accurate reporting.

Cupertino, CA, USA (PRWEB UK) 14 January 2014

OTRS Group, the world's leading provider of the Open Source Service Management software OTRS updated both its helpdesk software OTRS Help Desk 3.3 and its it service management software OTRS::ITSM 3.3 today. New feautes include; enahanced management information dashboard, easier access to permission management, real-time ticket automation, greater clarity with retina displays. The updates come as part of the company’s focus on product improvement and offer clients a more streamlined user experience and overview of customer tickets.

Chief Information Officer Christopher Kuhn says: “Our new interface and dashboard allows IT managers to better manage their client tickets, plan and report. The flexibility of our systems mean customer requests can be configured and filtered individually and provide more clear and accurate reporting. We’ve had some great feedback so far, and to celebrate the new version we are offering a Try before you Buy offer via our website“.

Additional features of the 3.3 versions include: An event-based generic agent (a feature that executes automated jobs) can automatically move tickets into another queue or assign it to a certain member of the service staff. A new calendar widget makes the planning of resources, tasks or changes a lot easier - showing the planned solution time in a calendar entry.

OTRS are known by their customers for offering a free to download helpdesk and it service management software, and professional editions of the software with added services and features. The two updated products also include an associated iPhone App and OTRS::ITSM is ITIL® V3 compliant. OTRS is available in 32 languages and over 110,000 organisations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources.

Kuhn concludes: "OTRS is very lucky to work with prestigious clients (60% of DAX companies use our software) and we work closely with them to gather data which will help us continue to make improvements to our products. This is a great start to 2014, and we look forward to announcing more news throughout the year."

OTRS Group are offering new clients a 30-day trial of the Busines Edition head to https://www.otrs.com/try-buy-promotion/ for more information and to register your interest.

About OTRS Group

The OTRS Group is the vendor and world's leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM. The corporation consists of OTRS AG and its five subsidiaries: OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS B.V. (Netherlands), OTRS Sdn. Bhd. (Malaysia), and OTRS Ltd. (Hong Kong). As of 2009, OTRS AG is listed in the Entry Standard of the Frankfurt Stock Exchange.

The OTRS product suite includes the OTRS Help Desk software and the ITIL® V3 compliant IT service management (ITSM) solution OTRS ITSM, as well as an associated iPhone App. OTRS is available in 32 languages and over 110,000 organizations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources. OTRS Group is the source code owner and offers businesses of all sizes service support, consulting, and software development. The service portfolio consists of process design, implementations, customizations, Application Support, and Managed OTRS Services. Key customers include industry leaders such as NASA, IBM, Siemens, and Nokia. OTRS is used by 60 percent of DAX 30 companies.


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OTRS helpdesk software 3.3 helps IT Managers to better plan their tasks and changes Enhanced planning possibilities with OTRS helpdesk software 3.3

A calendar view shows ticket data in OTRS helpdesk 3.3