Our customer service team is awesome. We have some of the most passionate, helpful people working to get packages out quickly and accurately. We also have experienced outdoor experts here to help via live chat, email or phone if you need it.
Chattanooga, Tennessee (PRWEB) November 30, 2013
Rock/Creek, which offers outdoor clothing and recreational equipment, was recently selected to join the Google Trusted Stores program. To help shoppers identify online merchants that offer a great shopping experience, the Google Trusted Store badge is awarded to e-commerce sites that demonstrate a track record of on-time shipping and excellent customer service.
When visiting the Rock/Creek website, shoppers can hover over the Google Trusted Store badge and see metrics on the store’s shipping and customer service performance. Rock/Creek also has an Elite rating for excellent service and on-time shipping through STELLA Service.
Mark McKnight, Rock/Creek eCommerce & Marketing Director said, “The trusted stores badge confirms in a statistical way what STELLA Service, Backpacker Magazine and the Grassroots Outdoor Alliance have all said: our customer service team is awesome. We have some of the most passionate, helpful people working to get packages out quickly and accurately. We also have experienced outdoor experts here to help via live chat, email or phone if you need it.”
As an added benefit, when a shopper makes a purchase at a Google Trusted Store, they have the option to select free purchase protection from Google. Then in the unlikely event of an issue with their purchase, they can request Google’s help, and Google will work with Rock/Creek and the customer to address the issue. As part of this, Google offers up to $1,000 lifetime purchase protection for eligible purchases.
Google Trusted Stores is entirely free, both for shoppers and for online stores. The program helps online stores like Rock/Creek attract new customers, increase sales and differentiate themselves by showing off their excellent service via the badge on their websites.
Rock/Creek strives to offer the best equipment and products from popular brands like Patagonia, Marmot, The North Face, and Outdoor Research. Having 5 conveniently located stores with highly educated and knowledgeable staff makes Rock/Creek the best in the business. If you want to shop comfortably from home on your own time and schedule, Rock/Creek’s website offers a large range of products, competitive pricing, and free shipping on orders over $49. Don’t forget to visit the sale items and holiday pricing sections and take advantage of the great deals they have going on right now at RockCreek.com.