The progress that we've made in the second half of 2015 has been phenomenal. Ozmo allows us to accelerate even faster, guaranteeing continuous innovation for mobile operators’ device support.
Blacksburg, VA (PRWEB) January 18, 2016
Ozmo, a Blacksburg-based device support provider, today announced that their spin-off from Modea has been completed successfully. The new company will focus exclusively on the development of digital device support tools for mobile operators. Ozmo's goal is to build software that helps telecom service agents and their customers troubleshoot device issues with ease and confidence.
Through their work for clients like Telus and Verizon Wireless, Modea’s device support product has evolved into an autonomous business over the past two years. According to David Catalano, Co-founder and CEO of Ozmo, the new independent entity allows the business to compete more effectively in its market, make more targeted investments, and pursue its business goals more systematically. Said Catalano, “The progress that we've made in the second half of 2015 has been phenomenal. Ozmo allows us to accelerate even faster, guaranteeing continuous innovation for mobile operators’ device support.”
Ozmo’s new website highlights its value proposition: In a market that is characterized by rapid change and growing device complexity, Ozmo helps users feel more confident and more in control of their mobile devices. The company’s flagship product is its cloud-based Virtual Device library, which provides customer service agents with digital versions of top-selling smartphones. Ozmo Virtual Devices are a true breakthrough in mobile device support management; instead of procuring and maintaining expensive phone banks, mobile operators can now equip their customer service agents with a comprehensive digital device library. “The benefits of subscribing to our platform are tremendous,” said Aaron Herrington, Co-founder of Ozmo. “Our tools boost agent morale and performance and have a positive impact on the customer experience as well as subscriber churn. Agents love the tools immediately and use them across all device-related calls.”
The spin-off seems to come at the right time. Ozmo grew significantly last year and has plans to launch its support platform in Europe in 2016. “The momentum that is building behind our Virtual Devices demonstrates that we are offering a product that is indispensable to the effective support of subscriber device issues," said Herrington. “Our platform is unique in the marketplace. We are confident that we will continue to grow rapidly and are thrilled to kick off another successful year with a new name and unwavering focus.”