Package Concierge Eclipses 2 Million Package Transactions

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Residents and Owners Alike Benefit from the Ultimate Convenience Amenity

The leading package management solution in multifamily

We need to be prepared to not only accept an influx of new renters but also be prepared to meet their expectation of convenience. Package management solutions should no longer considered a courtesy but a competitive necessity in the market.

Package Concierge, the innovator and leading provider of package management solutions to the multifamily and student housing industry, recently surpassed more than 2 million successful package transactions. This rapid growth is indicative of a larger trend of apartment renters leveraging online shopping and package delivery services more than ever before.

Recently, Package Concierge completed a study that revealed its client communities have, on average, experienced a 10 percent growth in the number of packages they've received each of the past three years.

“We have witnessed a steady increase in the average number of packages delivered to the communities we service,” said Georgianna Oliver, Founder and CEO of Package Concierge. “Residents want convenience, and they want their package delivery to match the convenience of online shopping that they have grown accustomed to.”

According to Package Concierge data, a 250-unit market rate property receives an average of 30 packages a day, or roughly one package per 12 units. This number has increased by more than two packages a day since 2013. The numbers trend higher for student housing communities, where the daily average is 30-50 percent more. GHP Management’s The Lorenzo, the nation’s largest student housing community with 3,600 beds, receives more than 600 packages daily.

With such exponential growth in packages and as student renters become market rate renters, apartment owners and operators are seeking services to help them not only stay on top of the current trend but to truly prepare for what the future may hold.

To better future-proof communities to meet the rising demand of package delivery, owners and operators should employ package management solutions designed with quality, durability and safety in mind. Look for a system that:

  • Offers the utmost in resident convenience with 24/7 automation, package retrieval and package return capabilities.
  • Complies with all Federal and state fire codes.
  • Meets the FHA lower reach requirement with a design no less than 15 inches from finished floor.
  • Employs technologically advanced features like touch screens, still cameras to monitor every transaction, and barcode scanners.
  • Utilizes heavy-gauge steel construction and locks that have been through more than 100,000 open and close cycles to ensure functionality.

“For Alliance Residential, it is important for us to be on the leading edge of technologies, especially those that best serve our residents while also improving our on-site operations,” Brad Hamel, Senior Vice President, Alliance Residential said. “As an industry, we need to be prepared to not only accept an influx of new renters transitioning from student housing and those who rent-by-choice, but also be prepared to meet their expectation of convenience. Package management solutions should no longer be considered a courtesy but a competitive necessity in the market.”

Package Concierge offers the highest quality, U.S.-made package locker system in the industry as well as the only mobile app, which enables residents to receive notifications when a package has been delivered or picked up, and also features a barcode to allow them to retrieve packages and manage their account. Package Concierge is also developing Smart Package RoomTM technology to address overflow options to help owner/operators stay ahead of the curve and future proof their properties.


About Package Concierge
Headquartered in Medfield, MA, Package Concierge was the first and remains the leading package management solution provider serving the multifamily and student housing industries. Currently, Package Concierge steel-gauge package locker system installations can be found in all apartment class types in 24 states and every major Metro. For more information about Package Concierge and its innovative package management solutions, please visit

Media Contact:
Marlena DeFalco
LinnellTaylor Marketing

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Marlena DeFalco
LinnellTaylor Marketing
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Package Concierge, Inc.

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