“I felt it was important to know exactly what was going to happen to me. I kept going back to the emails with the list of what to bring to the hospital. I used it as a checklist and it really helped."
Boston, MA (PRWEB) November 14, 2014
Hospitals using electronic patient engagement solutions to help patients navigate through the care continuum improve patient outcomes and increase annual revenue, according to a case study published in ORTHOPRENEUR® on Nov. 5, 2014.
As healthcare adjusts from a fee-for-service model to a value-based system, hospitals must improve patient outcomes and satisfaction to survive. They must engage with patients who are now empowered as healthcare consumers with a choice of where to receive their care.
The need for electronic healthcare communication is clear; studies show that 78% of patients don’t understand discharge instructions and 90% of them want to access health information online.
The case study looked at the effects of a pilot program at Parkview Medical Center’s Joint Center in Pueblo, Colo., to improve engagement with the hospital’sknee- and hip-replacement surgery patients.
The Joint Center partnered with UbiCare and Incendant to send 15 electronic healthcare communications guiding patients from six weeks pre-op to six months post-op. Messages contained evidence-based health content relevant to patients at specific points in their episodes of care.
Among knee-replacement surgery patients who received the healthcare communications, Parkview reported:
- a 5% reduction in length of stay
- $360 in average daily cost savings
- 32 additional procedures completed annually
- $192,152 in additional revenue annually
Among hip replacement surgery patients, Parkview reported:
- a 17% reduction in length of stay
- $2,000 in average daily cost savings
- 30 additional procedures completed annually
- $229,907 in additional revenue annually
“Patients are more confident and compliant when they are well-informed and supported throughout their care path—before, during and after a procedure,” the study cites.
Among patients who responded to a post-surgery survey:
- 95% reported that the email/video series was very helpful or helpful in explaining health care and information related to their surgery in a way they could understand.
- 86% said they would recommend Parkview’s Joint Center to friends and family due to the email/video series.
One patient wrote:
“I felt it was important to know exactly what was going to happen to me. I kept going back to the emails with the list of what to bring to the hospital. I used it as a checklist and it really helped. My daughter and husband also reviewed the information and made their own ‘to-do list.’ We knew exactly what to expect.”
UbiCare, an award-winning digital healthcare communications company, creates connections that make us all better. By creating and sustaining effective patient/provider relationships throughout the care continuum, UbiCare reduces unnecessary care costs by up to 30%.
With a Dun & Bradstreet customer-service rating of 93 percent, UbiCare engages private practices and hospitals—including Texas Health Resources, Boston Children’s Hospital and the Department of Defense—to be patient-centered innovators enhancing their patients’ experience. For more information, visit http://www.ubicare.com.