Penhall Company saves big with Peak Travel and Concur Travel and Expense Management within the first year of Implementation

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The Sky’s the limit when it comes to travel savings

"The fact of the matter is companies that choose to move from a manual to automated process, recognize significant savings. "

Travel and expense management is a key component to any successful cost savings plan. Choosing the right partners can make all the difference for a successful implementation. Project Manager Elizabeth Wilson, for Penhall Company, with ample research of options landed on Concur- a leading provider of integrated travel and expense management, and Peak Travel Group- one of the largest travel management companies in North America. After teaming up this duo Penhall Company was able to discover significant savings within the first year of implementation.

Wilson revealed the “old-fashioned” travel and expense management procedures by exposing manual processes that were in dire need of updating. Not only did this outdated system lack expense and travel transparency but it also provided zero parameters within a policy.

According to Concur, it is estimated that, “20% of travel/entertainment is spent out of policy, Concur enables employees to spend within policy,” with a truly honest lack of effort to do so with assistance from travel and expense management. To ensure user adoption would be something of ease for Penhall employees Elizabeth Wilson conducted a handful of web-based training sessions along with several one-on-one administrator trainings. In return she gained willing participation by Penhall employee travelers/cardholders.

When asked of Dan Ingram, Regional Sales Executive for Concur Travel and Expense Management how he initially thought the implementation would go for Penhall he exclaimed, “There was no doubt the Penhall implementation would be a great example of two strong teams working together. Penhall had all the right people lined up. Their team was completely prepared at every step of the process. The right people, total knowledge, and authorized decision makers always make for a smooth implementation.”

When striving for excellence there is always room for improvement and savings, however, there is quite a bit to celebrate and note for the great success of the integration of Peak/Concur! SAVINGS over 6 months (Late April/May to October):

  •      VOIDS-Recuperated $ voided funds by acting quickly before change fees were incurred.
  •     Waivers/Favors- waived cancellation charges and free upgrades to economy plus when available on longer flights.
  •      Penhall has saved many dollars in unused ticket management by cataloging and reusing unused tickets. No more lost and unused funds.

Ingram touched base on that success, “We (Concur) are not surprised at all by the success that Penhall is already realizing... The fact of the matter is companies that choose to move from a manual to automated process, recognize significant savings. There are efficiencies gained at every step of the process. These efficiencies result in saved dollars that affect the bottom line.”

Over 6 months Penhall Company’s average lost savings was 6% (The lower the number the better). To offer some perspective, the benchmark lost savings for the industry is 12-15% and the Peak travel average lost savings is 14%. Penhall Company is the highest performing (Losing the least amount of money) out of thousands of PEAK/Concur Customers all thanks to the newly implemented travel and expense management.

Elizabeth Wilson shared the news of progress and savings over the email airways to Regional Vice Presidents and Division managers closing with optimism: “...what a difference a year makes. We are a golden example that change is not only positive, but possible.”

To learn more about Penhall Company

To learn more about Peak Travel Group

To learn more about Concur Travel and Expense Management Solutions

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Elizabeth Wilson

Stella McAdams
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Penhall Company
since: 01/2011
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