Excellent interactions result in more customers making an initial purchase, becoming loyal customers and referring a business’ solutions to others.
Phoenix, AZ (PRWEB) October 31, 2013
Phoenix answering services provider, AnswerNow, released its latest resource guide titled “5 Most Important Steps to Improving Customer Service.” Available for download now, the guide contains information on how companies can improve service delivery to their customers.
The new resource highlights how first impressions have the power to make or break sales opportunities. It also emphasizes the impact of customer service and how just one bad encounter can adversely affect a company’s bottom line.
Specifically, the guide helps readers learn how to:
- Establish a solid “front line” for the business
- Lower customer service wait times to a bare minimum
- Utilize contact services centers to assist with call volume during peak periods
- Provide live chat support
- Create a company-wide culture around customer service
“Poor customer service can drive customers to the competition,” said Michelle Weiss, vice president for AnswerNow, Inc. “However, excellent interactions result in more customers making an initial purchase, becoming loyal customers and referring a business’ solutions to others. Our new guide identifies what the important steps businesses need to take to deliver a ‘Wow’ experience in every encounter.”
To download AnswerNow’s latest guide, interested parties can click here. For more information, contact Michelle Weiss at 1-800-226-0491 or Michelle(at)AnswerNowInc(dot)com.
About AnswerNow, Inc.
Founded over three decades ago, AnswerNow! provides call center solutions to hundreds of businesses across a multitude of industries. The U.S.-based company offers answering services, bilingual inbound and outbound call management, customer service and support, marketing and sales contact management, 24/7 service, appointment scheduling, overflow and disaster recovery. For more information, visit the company’s website at http://www.AnswerNowInc.com.