3 Lessons Learned from Customers About Online Reputation Management Shared by Reputation Maxx

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Reputation Maxx reveals some of the lessons it has learned over the years by asking customers what they think about companies in the news.

The reputation experts at Reputation Maxx share that the past year has been one that has been riddled with scandal and unexpected turns in the business world. From CVS’s ban on selling tobacco to the major data breaches at Target, Home Depot and others, there is no shortage of newsworthy stories that have come from the business world and oftentimes, they were not positive. Here are some of the lessons that this leading online reputation management firm wants businesses to learn from these incidents.

1. Giving back is not an option anymore.
Sure, a company can offer the latest technology, the cheapest products or the trendiest clothes, but in a time when corporate responsibility and employee treatment are hot-button issues, giving back is simply not an option anymore. Consumers are eager to see how companies give back to their communities and to the world as a whole. The bigger a corporation is, the more they expect to be giving back. Customers also want to know how happy employees are who are working there. If they are not happy, they are likely to go somewhere else.

2. Privacy and security are of the utmost importance.
With so many data breaches that have costed people their hard-earned money through hackers who have accessed their bank information, consumers are more weary than ever before to purchase their everyday items. Reputation Maxx shares that they want to be reassured that their sensitive information is secure. Already this year, Home Depot, P.F. Chang’s and others have had data breaches riding on the coat tails of the crippling data breach that Target experienced.

3. Consumers do not move on from disastrous incidents easily.
With consumer trust shaky at best, Reputation Maxx knows that people are counting every dollar and are hesitant to spend them on companies that have had incidents in the past. Target is still recovering from its catastrophic data breach in 2013 while other companies are struggling due to image issues such as Abercrombie & Fitch. What can be learned is this: customers are not fast to forget being wronged.

For companies who are dealing with any of the issues that are listed above, the online reputation management experts at Reputation Maxx can help. With its customized solutions, these reputation experts can assess the damage that has been done and lay out a plan for online success. For more information about this service and the many other services that Reputation Maxx and its subsidiary companies of JW Maxx Solutions, Enterate Ahora and Prensa Ahora offer, visit https://reputationmaxx.com/.

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