With this new video series, customers share their stories with each other, and with businesses, ‘face-to-face,’ taking that concern out of the equation.
New York (PRWEB) July 27, 2017
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, released the start of an ongoing series of video interviews to showcase real customer experiences with a variety of companies. The videos are designed to show visitors researching businesses that there are real people, just like them, behind the feedback on the site. PissedConsumer.com also hopes the videos provide an incentive for companies to reach out to resolve complaints as they hear their customers’ stories.
"Consumer complaints are sometimes viewed with an eye of skepticism," said Joanna Simpson of PissedConsumer.com. "Some visitors wonder if complaints are posted by actual customers or simply someone out to tarnish a brand’s image, like a competitor. With this new video series, customers share their stories with each other, and with businesses, ‘face-to-face,’ taking that concern out of the equation.”
Video interviews give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com. Companies hear not only the original complaint, but also the experiences of their customers in trying to have those complaints resolved. This can provide insight into where customer service problems originate and how customer service policies might be improved in the future.
“These consumer videos could also prove to be a resource for journalists,” said Simpson. “The interviews let reporters see first-hand accounts of business interactions related to companies they’re covering. And they potentially connect those journalists with sources for more in-depth coverage about larger consumer complaints related to specific products.”
PissedConsumer.com staff approaches users with stand-out reviews on the site to request a video interview. Approximately five new consumer complaint videos are conducted each week and posted to the company’s website and YouTube channel.
A related video interview series is also planned which will feature interviews with consumers whose complaints were resolved due to reviews posted on the website. These will give companies a chance to have a representative weigh in, not only to show both sides of the story, but also to give credit where it’s due when businesses step up and respond to consumer complaints in a positive manner.
PissedConsumer.com is a social consumer advocacy website where people can share consumer complaints and feedback with others. Visitors can also research companies, products, and services before making important purchasing decisions. Business solutions are available to help companies protect their reputations by responding to, and resolving, problems reported in consumer complaints.
For more information about PissedConsumer.com or to learn more about the new consumer complaints video interview series, please visit PissedConsumer.com or contact Joanna Simpson at 262-674-6466.
Joanna Simpson, Media Relations
Consumer Opinion LLC
1930 Village Center Circle #3-6853
Las Vegas, NV 89134