Rather than having companies get upset about negative feedback, we wanted to give them a way to respond constructively and show other potential customers that they're willing to address problems.
New York (PRWEB) August 10, 2015
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, added Business Solutions Plans allowing companies to respond to consumer complaints from verified accounts. Companies can use this option to protect their reputation by having conversations with upset customers and offering solutions to these complaints.
The Free Business Solutions Plan offers the ability to comment as a verified company representative in response to consumer complaints, receive a weekly email digest of new reviews about the company, and receive notifications about replies to comments company representatives make.
"We specialize in consumer reviews and complaints to protect buyers, but we don't think these should be one-sided conversations," said Joanna Simpson of PissedConsumer.com. "Rather than having companies get upset about negative feedback, we wanted to give them a way to respond constructively and show other potential customers that they're willing to address problems."
There are currently 114 companies enrolled in the Free Business Solutions Plan. This free tool can be used in the following ways to improve customer satisfaction and better protect business reputations:
- A company can address cases of mistaken identity where imitators put the company's reputation at risk.
- Higher-level company representatives can step in where lower-level customer service procedures have failed, such as connecting customers with regional management when store management can't adequately address the complaint.
- Registered users who post complaints will have the option to mark those complaints as resolved if the company addresses their concerns. This shows other potential customers that a business takes a proactive approach to resolving problems rather than ignoring legitimate complaints.
In addition to the Free Business Solutions Plan, two premium plans are also available. The Plus Plan is designed for companies receiving a larger volume of customer reviews or companies needing to monitor multiple brands. It offers features such as a custom admin panel, the option to customize the company profile, and real-time email notifications. The custom Enterprise Plan also offers the ability to address complaints before they go live on the website, a dedicated account manager, custom development, and more.
Business owners or a member of management must fill out an application and submit documentation before being able to respond to complaints as a verified company representative. Learn more about the Free Business Solutions Plan or the two premium plans, or apply for a verified account, by visiting the page with Pissed Consumer Business Solutions.
PissedConsumer.com is a premier consumer advocacy group, featuring consumer reviews and complaints in a social networking environment. The company uses online tools to publicize reviews and complaints filed by consumers on the Internet. In addition, the website offers a set of free tools necessary to bring customer disputes to a fast and successful resolution, including a consumer complaint letter generator and collection of consumer tips and advice in the site’s consumer advocacy section.
For more information about PissedConsumer.com or its Business Solutions Plans, please visit PissedConsumer.com or contact Joanna Simpson at 262-674-6466.
Joanna Simpson, Media Relations
Consumer Opinion LLC
1930 Village Center Circle #3-6853
Las Vegas, NV 89134