The key to better customer service is communication. Previously, companies could respond to negative reviews posted on the website. Now they can address customer questions, concerns, and confusion before things get that far.
New York (PRWEB) April 13, 2017
U.S. consumer advocacy and customer complaints website, http://www.PissedConsumer.com, launched a Questions and Answers feature giving companies a way to address consumer questions proactively to minimize negative customer reviews.
"The key to improving consumer reviews is better customer service," said Joanna Simpson of PissedConsumer.com. "And the key to better customer service is communication. Previously, companies could respond to negative reviews posted on the website. Now they can address customer questions, concerns, and confusion before things get that far.”
Customers, or potential customers, can submit questions about a company’s products, services, practices, or policies. Pissed Consumer then reaches out to the company and publishes their response or companies can reply themselves if they noticed new questions.
Businesses can also submit their own questions and answers. This enables them to answer common questions up front so consumers don’t have to wait on a response or search elsewhere for the information.
In addition to helping companies minimize negative reviews through better customer service, the new PissedConsumer.com Questions and Answers section:
- Helps businesses convert PissedConsumer.com visitors into new customers by answering their pre-sale questions;
- Lets companies tell potential buyers about their company, such as offering a list of available services not all customers are aware of;
- Gives businesses the opportunity to attract more leads by promoting complementary products and services;
- Enables companies to increase sales by promoting special offers and gift cards.
The new Questions and Answers section is the latest in a line of customer service tools offered by PissedConsumer.com to help businesses create happier customers. Questions can be submitted by visiting the “Q&A” link on any company’s profile page.
PissedConsumer.com is a social consumer advocacy website where people can share consumer complaints and feedback with others. Visitors can also research companies, products, and services before making important purchasing decisions. Business solutions are available to help companies protect their reputations by responding to, and resolving, problems reported in consumer complaints.
For more information about PissedConsumer.com's new Questions and Answers feature, please visit http://www.PissedConsumer.com or contact Joanna Simpson at 262-674-6466.
Joanna Simpson, Media Relations
Consumer Opinion LLC
1930 Village Center Circle #3-6853
Las Vegas, NV 89134