People are emotional on social media. Their comments are either super positive or super negative. Neither gives us a legitimate benchmark of how well we are doing.
SAN DIEGO, CA (PRWEB) August 08, 2013
Police.us.org is starting a campaign to solicit legitimate customer feedback in order to improve their products and services, the company said yesterday.
“We are at a point where we need feedback if we are going to move forward,” a Police.us.org spokesman said. “The issue is that we need that feedback to be legitimate, so we have to reach out to our customers.”
Trying to establish where the site needs improvement simply from messages left on social media doesn't lead to the legitimate feedback Police.us.org needs, he said.
“People are emotional on social media,” he said. “Their comments are either super positive or super negative. Neither gives us a legitimate benchmark of how well we are doing.”
Police.us.org will now start sending out surveys to their existing customers asking them what their feelings are about the site and where legitimate improvements can be made, he said.
“We will also be asking people for feedback at every contact point with our company,” the Police.us.org spokesman said. “By getting more feedback and actively seeking legitimate feedback, we expect to get a better sense of where we are and where the company needs to be going.”
Police.us.org will spend a month seeking the legitimate feedback and is prepared to make major changes to the site if so warranted, he said.
Police.us.org provides consumers with access to police reports and warrant searches across North America. With an extensive database of public records, consumers are able to look up the criminal history, police convictions, sex offender status and more, with just a simple search. Visit Police.us.org to chat with a live representative, call 1-877-851-0959, or email Manager(at)Police(dot)us(dot)org with any questions or concerns.