Customer loyalty measured with NPS has a direct link to customer behavior and loyal customers equate to more revenue, both themselves and by recommending brands and services to others.
San Antonio, TX (PRWEB) April 01, 2014
A Texas technology startup has launched a new software platform that allows businesses of all sizes to leverage a popular and growing management process to gauge customer loyalty and promote organic growth, officials said.
Promoter.io’s software takes the complexity and high cost of Net Promoter Score® (NPS) implementations and offers a platform that produces stronger customer engagement, creates more “actionable” feedback, delivers measurable results and drives customer recommendations with ease.
NPS has been used by top brands (Apple, Southwest Airlines, USAA, Rackspace and more) for nearly a decade to determine what builds the most loyal customers and how to engage those “Promoters” to actively refer more business. The system is built on converting customer experience and loyalty into revenue growth.
However, companies have had to incur the cost of hiring consultants to conduct and compile the surveys or develop an internal team to execute it using many different tools developed for other purposes. Besides the cost, results have varied depending on the expertise and knowledge of those conducting the surveys and how closely they follow the prescribed methodology.
Promoter.io is an end-to-end Software-as-a-Service (SaaS) platform used to easily implement the entire Net Promoter System, without the need to be an expert or certified. Key features include a point-and-click campaign builder that allows a company to create, launch and analyze surveys in minutes. Also included are custom analytics for NPS, an in-app engagement portal for your team, and trend analysis to empower leadership and build confidence in critical next steps.
“We provide the ability for small to medium-sized businesses and business units in large companies to tap into the enormous potential of NPS engagement that enterprises have been taking advantage of for years,” said Chad Keck, CEO & Founder of Promoter.io. “Customer loyalty measured with NPS has a direct link to customer behavior and loyal customers equate to more revenue, both themselves and by recommending brands and services to others.”
To get started, customers choose from a monthly subscription plan based on the volume of surveys they require. Simple and flexible pricing allows a company of any size to consistently measure their Net Promoter Score and collect actionable feedback, deliver a world-class customer experience and grow revenue.
Promoter Launches Net Promoter Score Software – Page 2
Promoter.io is changing the way companies measure, enable customer loyalty and drive growth by helping businesses understand how to create world-class customer experiences that build strong brand advocates (“Promoters”). For more details, please visit http://www.promoter.io.
- Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc. Bain & Company Inc., and Fred Reichheld.
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CEO & Founder, Promoter.io