Expands Customer Service Options

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The company hopes to make it as easy as possible for customers to come to them with questions and concerns.

In the first phase of the expansion will double the number of people working their phone banks. is expanding the ways customers can contact them when they need to access their customer service department, the company said yesterday.

“Customer service is our top priority,” a spokesman said. “We've always believed that creating good word of mouth and servicing our customers well is the best way to grow our business.”

In the first phase of the expansion will double the number of people working their phone banks, he said.

“That will mean people will be kept on hold for shorter periods of time,” the spokesman said. “That staff will also undergo new training in order to make sure they can respond to questions and concerns quickly.”

In the second phase of the expansion effort the company will offer additional customer service options on their site itself, he said.

“If you don't want to contact us by phone, you can get a representative to respond to you right on our site,” the spokesman said. “That will make us much more accessible to many people right away.”

Customer service experts will then be tasked to monitor the company's social media outlets and blog to respond to comments there as well, the spokesman said.

“This gives people the most number of ways to contact us and have their issues resolved possible,” he said.

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Karmen Jones
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