Undergoing Customer Service Review

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Review aims to find ways to boost customer service standards.

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The review will have several key components, the spokesman said. is starting a month-long customer service review in order to find ways to increase consumer satisfaction, the company said yesterday.

“We think that our customer service standards are very high,” a spokesman said. “But without doing an independent review, there is no way for us to know how we could do better. Since we always want to improve our company, this review seems like the right thing to do.”

The review will have several key components, the spokesman said.

“In the first phase of the review, we will survey our customers directly and ask them what they like and don't like about our service,” he said. “That will give the review an initial baseline of what types of issues we need to address.”

In the second part of the review, the company will go to their customer service representatives and ask them how they think the company can solve the problems that were identified in the first part of the review, he said.

“They are our front line, and may have the best ideas about how to address any problems the review brings to light,” the spokesman said.

Then, in the third part of the review an independent agency will test to see how the improvements set up by the ideas of the customer service representative are working out.

“The three-pronged approach of the review should give us the most accurate picture of what we need to do and if we are doing it well,” he said. “ aims to be the best company in our industry.”

Customer service website was created to serve the needs of public records clients across North America. With thousands of requests processed each day, continues to grow as a reputable customer service resource. Visit to chat with a live representative, call 1-866-748-9526, or email support(at)PropertyRecordLookup(dot)com with any questions or concerns.

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Karmen Jones
since: 09/2013
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