Provance adds Microsoft CSP capabilities into Provance ITSM – enabling administration, automation and visibility for Cloud Solution Providers.
GATINEAU, Quebec (PRWEB) August 16, 2018 -- Provance announced today the addition of the ability to view and manage information from the Microsoft Cloud Solution Provider portal within Provance IT Service Management, making it the only solution on the market to enable the management of Cloud Service Provider (CSP) business within a PinkVerify™ certified ITSM solution.
CSPs now have:
- A 360 degree view of CSP Accounts—See all account information and subscriptions in one place for faster resolution of issues and questions, as well as the ability to see available products and addons for accurate resource management and identification of revenue opportunities. No more swivel chairing between apps!
- 24x7 Customer Self Service — Allows customers to easily and cost-effectively administer their own subscriptions from the Provance ITSM self-service portal, including viewing license options, and requesting subscription changes via the portal.
- All CSP portal data available to customer service personnel, including most recent CSP price lists, without having to rely on a few designated CSP experts. This drives better customer satisfaction with easy access to all relevant subscription data.
- Ability to automate CSP management and changes. Reduce manual efforts, errors, and reduce time to changes, all with fewer resources, less complexity and cost.
“Currently, the process to fulfill a simple change request on a Microsoft cloud subscription, like the simple task of having to remove and add new licenses because someone has left the company, is time-consuming and error-prone,” said Per Mikkelsen, VP Products & Partner Services at Provance. “We knew there had to be a better way, so we built the Provance ITSM Cloud Solution Provider feature, giving IT a window into their customers’ cloud subscriptions.”
Provance ITSM is powered by Dynamics 365 and helps Microsoft customers modernize service management by leveraging their existing and future investments in the Microsoft Intelligent Cloud (Dynamics 365, Office 365 and Azure), enabling them to undergo a digital transformation, making service delivery more nimble, flexible, cost-effective, and exceptional.
About
An independent vendor of IT management solutions since 1997, Provance® has a long history and an excellent reputation for building cost-effective and beneficial software products for the Microsoft ecosystem. In 2016, Provance released an IT Service Management solution that is powered by Microsoft Dynamics® 365 and is the most Microsoft-centric ITSM product on the market. Provance is also a Microsoft Strategic Global ISV Partner, a Microsoft Gold Cloud Customer Relationship Management competency partner and recently won 2018 Microsoft Business Application Platform Partner of the Year.
Jill Moore, Provance Technologies, http://www.provance.com, +1 877-438-5227 Ext: 224, [email protected]
Share this article