Listening and acting on customer feedback is the foundation for maintaining strong customer relationships.
Scottsdale, Ariz. (PRWEB) May 01, 2014
Customer success influencers and practitioners will converge at the Intercontinental Hotel in San Francisco for the second annual Pulse Conference on May 13-14, 2014. Among the speakers slated to share best practice approaches for customer success will be Satrix Solutions’ Founder and President, Evan Klein, who will be a panelist for the session titled, How to Conduct a Successful Survey Campaign, on Tuesday, May 13th at 3:45pm PDT.
For over twenty years, Klein has worked with business leaders to design and implement feedback programs to gather actionable insight from customers, employees, and prospects. By introducing rigor and metrics, his firm, Satrix Solutions, helps B2B and B2C organizations continually enhance the customer experience, create a more engaged workforce, and establish a culture of service excellence.
“Transitioning to a customer-first culture is a top priority for many business leaders,” said Evan Klein, Founder and President of customer and employee feedback firm, Satrix Solutions. “Listening and acting on customer feedback is the foundation for maintaining strong customer relationships. Using data derived from customer insights ensures that organizations are better equipped to make intelligent decisions for maximum impact and ROI. Ultimately, this will help companies forge deeper relationships with customers and result in greater satisfaction among employees.”
The annual customer success conference will feature author Malcolm Gladwell as its keynote speaker and includes a diverse lineup of presenters from companies such as LinkedIn, Forrester, and Salesforce. Session topics will include:
- How to Make Customer Success a Board Priority;
- How to Drive Customer Success Across Your Company; and
- How the Customer Success Industry is Evolving
Satrix Solutions is also a sponsor for the event and will have members of its consulting team on hand to answer customer experience and employee engagement questions at its booth. For more information, please visit: http://pulse.gainsight.com/
About Satrix Solutions
Satrix Solutions was founded with a primary goal — help businesses maximize potential and opportunity. Organizations rely on the company’s formal feedback programs to gather valuable insights from customers, employees, and prospects. The expert analyses and recommendations delivered by Satrix Solutions serve as a blueprint for driving operational improvements to enhance the customer experience. By leveraging a proven approach to capturing and responding to the needs of the market, clients are able to improve customer and employee retention, maximize share-of-wallet, and increase sales close rates. Satrix Solutions is a certified Net Promoter® Loyalty Partner and serves organizations in a variety of industries, each focused on realizing the financial benefits of creating a differentiated service experience. For more information, visit http://www.SatrixSolutions.com or call 480.773.6120.
®Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld