With Qtrac iQ, it is possible to get the full picture of your waiting lines and use real-time data and forecasting to manage the key variables that impact the customer experience.
Valencia, CA (PRWEB) February 04, 2015
Businesses continually strive to give their customers a better experience. A new video from Lavi Industries describes how the three key components of most waiting lines: the customers, the waiting area, and the service area, when left unmanaged, can collide to create a negative customer service experience.
The video introduces the new Qtrac iQ intelligent queue management system from Lavi and explains how it can help improve the customer experience by measuring, monitoring, and managing the key components of a queue in real-time.
“The queue is a critical point where customer satisfaction can suffer,” said Perry Kuklin, Director of Marketing for Lavi Industries. “With Qtrac iQ, it is possible to get the full picture of your waiting lines and use real-time data and forecasting to manage the key variables that impact the customer experience.”
The video examines the details and features of the Beltrac® intelligent post, which holds the Qtrac iQ sensor, and how it wirelessly measures wait times, customer counts, service rate, and more to deliver key performance indicators of the queue in real time. Furthermore it shows how managers can head off problems before they escalate with real-time alerts to a mobile device or email.
The video can be viewed on YouTube or on the Lavi website at http://lp.lavi.com/qtrac-iq-intelligent-queue-management.
About Lavi Industries
Based in Valencia, California, Lavi Industries is the premier provider of public guidance and crowd control solutions in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, Qtrac iQ queue management technology, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com.