Often, it’s the smallest changes that can have the biggest impact on a customer, making them feel like their time is important and that the wait they’re enduring is acknowledged and appreciated.
Valencia, CA (PRWEB) June 17, 2014
Lavi Industries, a leading manufacturer of queue management systems, introduces a new guide, “10 Tips for Exceptional Waiting Lines.” The guide features clear and concise action points accompanied by helpful illustrations to aid retailers and businesses of all sorts in creating waiting line experiences that improve business results and customer satisfaction.
Some estimates claim that Americans spend more than 900 days waiting in line over the course of a lifetime. This waiting in line can bring out feelings of stress, boredom, or frustration on the part of customers, while potentially hurting business reputation and profits.
The Lavi Industries guide offers suggestions for developing a queue that addresses these concerns with explanations such as why a single line is faster than a multiple-line configuration, how properly situated signage and stanchions can ease customers’ anxiety, the benefits of digital signage, considerations for incorporating in-queue merchandising, and more.
“Often, it’s the smallest changes that can have the biggest impact on a customer, making them feel like their time is important and that the wait they’re enduring is acknowledged and appreciated,” explains Perry Kuklin, Director of Marketing for Lavi.
The 10 tips outlined in the guide honor the psychology of waiting and address factors critical to a customer’s contentment by explaining the role of “distractions,” the best ways to entertain customers in line, and solutions for making both the perceived and actual waits feel shorter.
Business managers can apply tips from the guide into their waiting lines in order to eliminate the negative feelings that customers can easily succumb to when having to wait. The tips are also intended to help businesses drive more impulse sales and boost customer loyalty.
To download the guide, visit http://lp.lavi.com/exceptional-waiting-lines-guide.
About Lavi Industries
Based in Valencia, California, Lavi Industries is the premier provider of public guidance and crowd control solutions in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com/.