RCH to Mobilize Workforce Field Data Collection for Cable Operator Customers Nationwide in Partnership with MSI

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Collections Division of RCH Selects Collections Pro Mobile App by MSI to Automate Cable Field Data Collection Processes Nationwide

MSI Collections Pro mobile app for field collections
MSI is excited to help RCH put cutting edge mobile technology in the hands of their field workforce. - Harvey Shovers, MSI President

MSI, a leading developer of field workforce automation software for cable, announced today that it has partnered with RCH to mobilize field collections for technicians who serve its nationwide residential broadband cable operator customers. Founded in 1977, RCH is one of the nation’s largest in-person contact companies, providing teams of trained professionals for residential and commercial sales targets and field service. RCH is active in multiple business sectors and is the biggest sales and retention contractor in the cable television industry.

Cable operators and contractors utilize MSI software to more efficiently deliver field services to their customers and simplify management of field operations. MSI Data has a strong track record of helping cable contractors and operators improve their bottom line by better managing tap audit, qc inspection, sales, collections and other field-driven business processes.

Deep Cable Field Operations Functionality Meets Advanced Mobile App Technology

MSI’s Collections Pro mobile app is designed to improve cable technician productivity by replacing manual systems in the field and office. A native mobile app which works in connected or disconnected environments, Collections Pro will automate RCH technician field data collection processes through mobile data collection and automated synchronization with Collections Pro routing and field management in the home office.

“RCH provides our cable operator clients with high quality customer interactions and expertly trained personnel,” said Robert Caverly, RCH National SVP of Collections. “Our partnership with MSI will further equip RCH field staff with mobile tools to deliver efficient, consistent service to our clients’ subscribers.”

“Cable operators turn to RCH for their proven field force expertise in effectively servicing their valued customers,” said Harvey Shovers, MSI Data President. “MSI is excited to help RCH put cutting edge mobile technology in the hands of their field workforce. Our Collections Pro app will drive productivity, consistency and business intelligence gains for RCH’s mobile broadband technicians and management staff alike.”

Collections Pro includes features for managing the entire cable field collections business process, including equipment recovery, disconnects, payments and more. Mobile app features include:

  •     Customers
  •     Routing
  •     GPS
  •     Payments
  •     Equipment Assets
  •     Work Orders
  •     Inspections
  •     Work Status
  •     Signatures
  •     Photos
  •     Time Clock
  •     Billing System Integration

Cable multiple system operators (MSOs) and contractors are increasingly looking to field workforce automation software to empower field personnel to improve customer retention, resolve unauthorized viewers, recover lost revenue, remove inefficient paper systems and simplify management of complex field to office business processes.

MSI Data provides a suite of cable field workforce applications, including Collections Pro, which help cable firms bridge the field force execution gap by combining cross-platform mobile applications with field management software and cable billing system integration. MSI software for cable firms automates:

  •     Mobile Inspection – QC Inspection Automation
  •     Mobile Sales – Field Direct Sales Automation
  •     Mobile Collections – Field Collections Automation
  •     Mobile Field Service – Work Order Automation for Service Techs
  •     Mobile Audit – Tap Audit Automation
  •     Mobile Asset Management – Field Asset Management Automation
  •     Field Scheduling – Field Force Scheduling Automation

About RCH
RCH, the country's leading cable TV acquisition and retention company is headquartered in Moorestown, New Jersey. With over 30 years of experience, the company has interacted face-to-face with millions of cable consumers and today has deployed more than 1,500 sales and safety-trained representatives across America. Today, RCH is widely recognized as the undisputed cable TV industry expert in customer contact. For more information, please visit http://www.rchcompanies.net.

About MSI
MSI develops enterprise, scheduling and mobile software that helps companies improve the productivity of their field workforce. World class service organizations rely on MSI’s powerful suite of field workforce software to automate field service, inspections, site surveys, audits, reporting and other critical field-driven business processes. MSI replaces paper and disconnected spreadsheet-based business processes with highly efficient, end-to-end processes through the combination of mobile technology for field workers and ERP, CRM and accounting systems integration. Whether deployed in the cloud or on-premise, MSI field workforce software applications are easy to acquire, easy to deploy and deliver enterprises with rapid return on investment. For more information, please visit http://www.msidata.com.

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Mike Pandl
MSI Data
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