“We are excited to continue to operate in the Wilkes-Barre area and provide excellent call center support to our customers from this facility.”
Princeton, NJ (PRWEB) August 11, 2015
RCN, an industry-leading provider of high-speed Internet, digital TV and phone services, is pleased to announce that it has agreed to a lease extension with Mericle Commercial Real Estate Services for the 40,000 square foot office space that it currently occupies at 100 Baltimore Drive in the East Mountain Corporate Center, Plains Township. This lease term will be extended up to 10 years, until 2025 and allows RCN to maintain their customer service and other corporate operations in the Wyoming Valley. RCN is a top 10 cable company that has customers in Boston, New York City, Philadelphia, Lehigh Valley, Washington DC/Maryland/Virginia, and Chicago.
“Several years ago we brought our customer service operations back to the United States and back to the Wilkes-Barre area where it started, because of the stability of a well educated, customer focused and friendly workforce with a strong work ethic. As a result of the move RCN has provided a very high level service to our customers”, said John Gdovin RCN’s Executive Vice President and Chief Administrative Officer. Gdovin added “We are excited to continue to operate here and provide excellent call center support to our customers from this facility.” Bill Sievers, Senior Vice President of Customer Service, also commented, “as a new resident to the area, I have found this location to be a most desirable site for a high tech call center with a fantastic workforce”.
Additionally, RCN was recently selected as the winner of PC Magazine’s 2015 Readers’ Choice Award for Best ISP. PC Magazine is the largest professional reviewer of consumer electronics and tech products worldwide. RCN Internet service won top honors amongst Internet Service Providers across the nation exemplifying RCN’s commitment to quality, customer service, satisfaction, speed, and reliability,” Sievers said, “This prestigious award found that RCN offers the best ranking for customer service and technical support of all ISPs in the country. It is not a surprise that our workforce in Wilkes-Barre who handles the majority of our technical support calls, helped us achieve this great honor.”
Sam Pruitt of Site Selection Group, a leading independent location advisory and economic incentives firm based in Dallas, Texas, represented RCN during lease renewal negotiations. Mericle Vice President Bob Besecker helped coordinate the lease transaction.
Besecker said Mericle will be making modifications to the space to accommodate RCN. “We’ll be doing quite a bit of interior construction to give RCN the customized space they need to be successful well into the future,” he said. “RCN is one of the largest office employers in Northeastern Pennsylvania. We are very proud that their hundreds of local employees will call a Mericle building home for many years to come.”
Mericle also has its corporate headquarters in the building.
“This is great news for Greater Wilkes-Barre,” said Wico van Genderen, President and CEO of the Greater Wilkes-Barre Chamber of Commerce. “RCN is an award-winning company with a long track record of providing jobs for area residents. Their long term lease renewal tells us that Northeastern Pennsylvania stands out as an exceptional location for major office employers.”
RCN’s advanced network delivers Internet speeds of up to 330 Mbps, a superior TiVo experience, personalized video options and so much more – all accompanied by the very best customer service. Additional information about RCN’s full portfolio of services can be found at rcn.com or by calling 1-800-RING-RCN.
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About RCN Telecom Services, LLC
RCN Telecom Services, LLC (http://www.rcn.com and http://www.rcn.com/business) provides industry-leading high-speed Internet, all-digital TV and phone services for residential, small/medium and Enterprise business customers. PC Magazine’s Readers’ Choice Award named RCN one of the winners for best ISPs in 2013 and 2015 – RCN was rated highest in overall satisfaction. RCN is YouTube HD Verified, earning the company the highest ranking Google offers. RCN is also a Netflix Open Connect partner, placing in the top 10 rankings in the markets RCN serves on the Netflix USA ISP Speed Index. RCN's affordably priced advanced digital services are delivered through our proprietary, state-of-the-art fiber-rich network and supported by 100% U.S.-based customer service. RCN's primary service areas include Boston, Chicago, Lehigh Valley (PA), New York City, Philadelphia and Washington, D.C.
About Mericle Commercial Real Estate Services
Mericle Commercial Real Estate Services is a full service, commercial development and brokerage firm that was founded in Wilkes-Barre, Pennsylvania in 1985. Mericle specializes in the development of industrial, office, and medical space and fully-prepared sites. The company has constructed buildings in 15 business parks in Northeastern Pennsylvania. Its tenants and clients include 40 Fortune 1000 firms. More than 13,400 people work in the buildings Mericle has developed.
RCN Media Contact:
EVP and Chief Administrative Officer
650 College Road East, Suite 3100
Princeton, NJ 08540
Mericle Media Contact:
Vice President, Marketing
Mericle Commercial Real Estate Services
100 Baltimore Drive
Wilkes-Barre, PA 18702