Catholic Health and HRS's Partnership Leads to a 6% Readmissions Rate

Share Article

Patients from McAuley Seton Home Care using HRS's telehealth software and hardware engagement kits had a 90% daily adherence rate for recording their blood pressure, taking their weight, and recording oxygen levels last quarter.

News Image
One patient reports, “When there is a problem with my numbers, they call me right away. It makes me feel more comfortable.”

McAuley Seton Home Care, a 4.5-star rated home care division of Catholic Health, partnered with Health Recovery Solutions (HRS), a software company focused on reducing readmissions and engaging high risk patients after they are discharged from the hospital. Since starting the partnership in November 2015, over 400 patients have been monitored with HRS’s advanced remote monitoring platform.

While New York's average for 30-day home care hospital readmissions is 16.4%, Catholic Health and HRS were able to achieve a 6% readmission rate for its CHF patients last quarter. The low 6% 30-day readmission rate is mostly contributed to extremely high daily compliance rates. For example, patients using HRS's software and hardware engagement kits had a 90% daily adherence rate for recording their blood pressure, weight, and oxygen levels. They answered the daily symptom questionnaire 82% of the time.

HRS's software provides patients with their own personalized care plan, educational content and diet information, while integrating with wireless Bluetooth devices for vital sign monitoring. All patients receive HRS software on 4G tablets that allow for real-time video conferencing and wound imaging. When patients go beyond specific parameters, nurses receive high-risk alerts to allow for immediate response regarding the potential problem. One patient reports, “When there is a problem with my numbers, they call me right away. It makes me feel more comfortable.”

The HRS system also offers a text messaging feature that allows nurses to send reminder messages to patient’s tablets. Telehealth nurse Carol Schulte, states, "It is a helpful feature when you can't get the patient on the phone. You can send them a message as a reminder to take their vitals and you can document that you sent a message to the patient. Even if they don't respond they will get the reminder to take their blood pressure and do it. It is another feature that can help with compliance."

McAuley Seton Home Care has been using telehealth for over 10 years and is continuing its efforts to incorporate innovative approaches to continue to provide highly rated home care to its patients. They have a prestigious 4.5-star rating for quality and a 5-star rating for patient satisfaction.

For more information about Health Recovery Solutions, call (347)699-6HRS or visit http://www.healthrecoverysolutions.com

McAuley Seton Home Care is a not-for-profit certified home health care agency that provides skilled nursing, rehabilitation, home health aide support, medical social work, telehealth, in Erie and Niagara Counties in Western New York. For more information, call (716) 685-4870 or visit http://www.chsbuffalo.org/Facilities/CatholicHealthHomeCare

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Richard Curry
Visit website