Starting Annual Year-End Customer Service Survey

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Goal is to find out how to improve their service in 2014.

News Image will announce changes based on the customer service survey before the end of the year. is starting a year-end customer service survey to find out where they have done well in 2013 and where they can improve in the new year, the company said yesterday.

“As a company, we always want to keep getting better and better,” a spokesman said. “The only way to do so is to get an honest appraisal of where we stand today. So, once a year we reach out to our customers and let them tell us what we are doing well and where we can improve.” will send targeted survey questions to their customers from the past year asking them to evaluate their customer service from many different points of view, he said.

“We'll then look for patterns in the responses we receive,” he said. “This will tell us where we are falling behind. It will also tell us what we are doing well. Overall, we think it will help us advance in 2014.”

The survey is part of an overall year end review of he said.

“Customer service is our number one concern, but obviously we want to look at our company as a whole and find ways to make every part of our business better,” he said. “We find that the end of the year is a good time to step back and evaluate everything we can.” will announce changes based on the customer service survey before the end of the year, he said.

About was created to serve the needs of consumers across North America searching for public records. With thousands of requests processed each day, continues to grow as a reputable customer service resource. Visit to chat with a live representative, call 1-877-888-0889, or email Manager(at)RecordAccount(dot)com with any questions or concerns.

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Karmen Jones
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