Launching Annual Customer Complaint Review

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Hopes to find complaint patterns to improve service in 2014.

News Image reviews customer complaints on an annual basis because they need to have as much data as possible. is starting their annual customer complaint review to identify problems so they can be fixed in 2014, the company said yesterday.

“We take each and every customer complaint seriously,” a spokesman said. “What we like to do is once a year, go through each and every complaint and see if we can identify patterns. If we can, then we find a way to make sure that type of customer complaint doesn't happen in the future.” will cross reference each and every complaint – big or small – to identify any and all patterns that become apparent, he said.

“Maybe there is a computer glitch that is leading to customer complaints,” he said. “If so, we can fix that. Or maybe a common complaint is related to the way we prepare our reports. We can fix that, too. We just need to know the problem exists.” reviews customer complaints on an annual basis because they need to have as much data as possible, he said.

“If we were just to look at a month's worth of customer complaint data, it wouldn't tell us that much at all,” he said. “But when you have a year's worth of data in front of you, then you can really see the big picture.” will announce the results of their customer complaint review next month, he said.

About was created to serve the needs of consumers across North America searching for public records. With thousands of requests processed each day, continues to grow as a reputable customer service resource. Visit to chat with a live representative, call 1-877-888-0889, or email Manager(at)RecordAccount(dot)com with any questions or concerns.

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Karmen Jones
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