RedAwning Introduces 24-hour Emergency Mobile Text Assistance For Guests And Property Managers

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First-of-its-kind service gives immediate mobile response 24 hours a day, 7 days a week, to travelers checking into vacation rentals

RedAwning Introduces 24-Hour Text Assistance To Property Managers And Travelers Checking Into Vacation Rentals

Valuable service offers vacation home renters more peace-of-mind when traveling., the only complete reservations and channel management solution for the vacation rental industry serving over 40,000 properties, is pleased to announce that it has introduced 24-hour emergency mobile text messaging for guests and managers of RedAwning vacation rentals.

The new text response service can be used by domestic and international guests at any hour, seven days a week, to get immediate assistance with finding a property address, getting lost check-in instructions, finding manager/owner contact information or any other important need.

Likewise, property managers can use text response to get help when trying to reach guests who have not arrived or need to be relayed important, last-minute stay information.

“We’re thrilled to be able to offer this valuable service,” said CEO of RedAwning, Tim Choate. “We know travelers sometimes arrive late at night, or lose their check-in instructions while traveling and this makes us instantly accessible to them day or night right from their phone.”

The emergency text response solution rounds out the vacation rental reservation and guest support services included with every RedAwning stay. No matter which website a guest uses to book their stay, RedAwning Guest Services is available by phone, email, live chat, and now 24 hour/day test messaging to help make each stay great for both renters and property managers.

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ABOUT REDAWNING, Inc. is the leader in hotel-style reservations for the vacation rental industry and the only one-stop complete reservations and channel management solution for property managers and owners. With one integration, one connection, one contract, and one commission, RedAwning offers property managers and owners the fastest, easiest connection to the most extensive marketing network in the industry, including Expedia, Inc., and the Priceline Group Network, Airbnb, Flipkey, TripAdvisor, VRBO and the HomeAway Network. The RedAwning solution incorporates a multitude of unique services to managers including key level exposure for all units, 24x7 lead response, renter customer service support and complete reservations and payments management. In May 2015, RedAwning also acquired and TravelProRentals -- a complete vacation rental booking platform for travel professionals -- further expanding its stable of marketing opportunities for property managers and owners.

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Michelle Dissel
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