Redstone Law Group Facilitates Communication with Clients in June by Implementing Major Website Updates to Improve Customer Service with Quicker Correspondence
Washington, DC (PRWEB) June 10, 2014 -- The Redstone Law Group LLC recently enhanced its website to provide users with easier access to education, a free legal evaluation and to help eliminate any miscommunication which may contribute to a Redstone Law Group Complaint. Concerned clients now have an accelerated avenue to communicate directly with a dedicated customer service representative to address any concerns.
To deliver accelerated access to a free legal assessment and useful real estate information, Redstone updated its website. Individuals who are looking for legal help may now benefit from faster access to a free case evaluation and informative articles from the Redstone Law Group on topics including how to stop foreclosure and how to avoid a potential rip-off or scam.
When concerned homeowners need a legal assessment, they may fill out the free consultation form to submit their information securely to be reviewed by an attorney. A mortgage professional with the Redstone Law Group will then examine the details of the case and schedule a follow-up meeting, whether in person or on the phone, at the client’s earliest convenience.
In the case that an existing client would like to express a complaint, concern or suggestion, individuals may click on the “File a Redstone Law Group Complaint” link on the bottom left-hand side of the website.
The Redstone Law Group understands many complaints about law firms stem from problems with billing or timely communication. Although many of these issues may be resolved fairly quickly and simply, some problems are amplified when clients cannot easily express their concerns with the right problem solvers at a law firm.
For this reason as of June 2014, the Redstone Law Group created the “File a Redstone Law Group Complaint” page in hopes to eliminate any potential communication barriers associated with calling in, writing letters, or reaching out through other means. The complaint submission tool ensures any problem with service is directly sent to the Senior Resolution Specialist and Client Manager for immediate review. Any complaint submitted during normal business hours is typically addressed and resolved within one hour of submission.
The Redstone Law Group hopes the recent website adjustments help the firm to consistently provide consumers with a distinguished quality of customer service while delivering the zealous legal representation they deserve.
The Redstone Law Group is a real estate and consumer protection law firm headquartered in Washington, DC helping 100s of clients every month with foreclosure defense, real estate issues and consumer advocacy.
Brian Smith, Start Viral LLC, +1 9043675433 Ext: 7208, [email protected]
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