RepEngage: A New Service to Increase Positive Yelp Reviews and Remove Negative Ones

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RepEngage, a subsidiary of Submit Express, is a new service dedicated to improving the online reputation of restaurants and small service businesses.

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“Some Yelp reviews can be legally removed. We look for reviews that may be against Yelp’s Terms of Service and/or if our clients can provide any evidence to dispute the validity of the review. We then send legal letters to Yelp to get these removed. ”

Yelp is currently the second most browsed website for reviews aside from Google’s own search results. If a small business has reviews that look anything less than stellar, RepEngage is a new platform that can help. RepEngage builds positive reviews, engages customers, and provides a revolutionary direct outreach opportunity. Business owners interested in fighting back against Yelp can begin using the RepEngage platform immediately, no matter what city their business is located in.

RepEngage focuses on engaging customers through the use of surveys and other forms of outreach. The platform helps businesses legally accumulate positive reviews, manage social profiles, monitor reputation and develop an email marketing list. Business owners can even communicate with customers via SMS, or host actual customer reviews on a Facebook page.

“Social media is very time consuming, but businesses understandably want control over their social profiles,” said Pierre Zarokian, CEO of RepEngage. “This platform puts everything in the hands of a business owner: monitoring reviews, social media marketing and email marketing… all in a single, easy-to-use dashboard.”

RepEngage will also help with removing negative reviews on Yelp and Google+. According to Pierre Zarokian, “Some reviews can be legally removed. We look for reviews that may be against Yelp’s Terms of Service and we also find out of our clients if they can provide any evidence to dispute the validity of the review. We then send legal letters to get these removed. ”

Most customers who need RepEngage tend to feel backed into a corner by Yelp. It’s not uncommon to receive multiple phone calls selling ad space under a vague context. Many are led to believe that declining to advertise will cause negative reviews that were filtered to receive more visibility, while paying Yelp would make negative reviews vanish. However, advertising does not get negative reviews filtered, but there are many that claim declining to advertise has magically resulted in their positive reviews getting filtered. Yelp has disputed that they manually filter reviews and claim it is all done by their algorithm.

Yelp is also very strict with businesses soliciting reviews in return for an incentive such as a discount or money. In fact, they have taken action against business owners advertising on Craigslist, offering money for reviews, by placing a warning message on their pages that the business owner has tried to do this.

With the RepEngage system, business owners can easily increase their positive reviews while complying with Yelp’s Terms of Service.

RepEngage has already helped hundreds of small and mid-sized businesses around the Web. For more information, visit the RepEnage website.

About RepEngage

Based out of Burbank, California, RepEngage is a platform designed to help small and mid-sized businesses get in touch with their biggest evangelists. The company specializes in providing a single platform where account holders can view all statistics related to social media management, customer engagement and general reputation management.
For more information, visit RepEngage online or call a RepEngage representative at 818-567-3030.

About Pierre Zarokian

Pierre Zarokian, a search engine marketing veteran and SEO expert, is the CEO of Submit Express, a leading SEO provider and internet marketing firm. Pierre is a regular contributor to both Search Engine Watch and Search Engine Journal, and is an accomplished speaker and presenter. He has been interviewed by both Forbes and the Wall Street Journal for his ideas on search marketing. Pierre is widely considered to be an expert in the fields of reputation management, social media and SEO.

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Pierre Zarokian
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