Resnick Distributors Reduces Labor Costs 30 Percent Using Lucas Mobile Work Execution Solution Featuring Jennifer Mobile For Voice Picking

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The Lucas solution at Resnick has delivered a 30 percent reduction in labor costs, a 60 percent reduction in errors, improved accountability, and reduced training.

Jennifer Mobile User

Jennifer Mobile user wearing a Lucas noise-canceling headset.

The Lucas solution has had a profound effect on our business, both from the perspective of front-line managers as well as our hourly workers.

Lucas Systems, Inc., the leading provider of mobile work execution solutions for warehousing and distribution, announced the results of a recent project at Resnick Distributors, a leading regional distributor serving convenience stores and other retailers in the mid-Atlantic region. The Lucas solution at Resnick includes Jennifer™ Mobile for voice picking running on Zebra (Motorola) MC3100 mobile computers, the Engage Management Dashboard, and the Lucas Work Execution Server. Since installing the system last year, Resnick has seen a 30 percent reduction in labor costs and a 60 percent reduction in errors.

“The Lucas solution has had a profound effect on our business, both from the perspective of front-line managers as well as our hourly workers,” says Steve Resnick, President of Resnick Distributors. “We have greater accountability where we didn’t have accountability before, and managers have real-time data that they need to do their jobs better. Using the Engage dashboard, managers can view the status of work and make immediate decisions about allocating workers to different areas. There are no delays. Selectors also like it better. It’s easier; they wouldn’t want to go back to paper. We have also eliminated errors, we are filling shorts quicker, and training time for new selectors is less than a day. This is a fundamental cultural change for our operation.”

The Lucas Mobile Work Execution System integrates with Resnick’s WMS, PowerHouse/WMS from QSSI. The Lucas software allowed Resnick to optimize picking processes and the Engage Dashboard provides real-time insight into voice picking productivity, work in progress, exceptions, and other operational data. Jennifer Mobile applications are used for picking across all areas of the DC, including in coolers and freezers. All Jennifer applications support the use of voice direction and speech recognition as well as barcode scanning and display information.

“Regional distributors like Resnick are hyper-focused on improving DC operations to support long-term growth,” says Jeff Slevin, Chief Operating Officer of Lucas Systems. “Our mobile work execution solutions help them meet that goal by optimizing hands-on processes for workers and giving supervisors tools to manage operations. Best of all, DCs can achieve dramatic improvements in efficiency and customer service and enhance flexibility to adapt processes to changing business needs.”

About Lucas Systems, Inc.
Since 1998, Lucas Systems has pioneered warehouse productivity solutions for mobile workers and distribution center managers. Customers like Cardinal Health, the Container Store, C&S Wholesale Grocers, HD Supply, OfficeMax, Mondelez, Kraft and Rust-Oleum trust Lucas to deliver solutions that greatly improve worker productivity and accuracy because Lucas truly understands warehouse operations. Lucas Mobile Work Execution solutions optimize hands-on processes and seamlessly combine voice, barcode scanning, and other mobile technologies to improve worker productivity, eliminate errors, and boost end-to-end DC efficiency. The solutions also provide managers and supervisors with real-time reporting and management tools that help them better manage their operations. For more information, visit

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Resnick-Lucas Press Release