New Guide for Retailers Identifies Key Steps to Optimize Efficiency and Improve Customer Service

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Lavi Industries’ newest guide reveals the three steps of intelligent queue management that can create a satisfying and successful waiting line for customers, staff, and business.

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Without good planning and insight, the three components of a waiting line – customers, queue, and service area – can create a perfect storm for retailers and customers.

Lavi Industries, a leading manufacturer of queue management solutions, introduces its newest guide, “The Retail Guide to Intelligent Queue Management.” The downloadable guide offers tips to measure, monitor, and manage a waiting line, and the important role that queue management technology plays in today’s retail environment.

Poorly managed queues can easily lead to unpleasant experiences for customers and negative consequences for a business. Lengthy lines, back-ups, and sparsely staffed service stations are common queue situations, but real-time queue intelligence can improve customer satisfaction, staff productivity, and customer flow. Lavi’s guide explains the essential step of measuring a queue’s behavior, and how this gauge goes beyond basic people counting. Wait time, arrival rate, service rate, empty queues, and other factors also impact the success of a queue and the happiness of customers.

Using queuing technology to people count is just the first step in a trifecta of smart queue management. Monitoring customer flow in real time allows queue managers to take action, move away from guessing, and stay solidly in planning mode. The guide identifies how this intelligence can be employed to keep customers’ expectations in check, balance service loads, and prevent problems from escalating.

It should come as no surprise that technology is being used to solve today’s queue management challenges. From Bluetooth/WiFi technology to camera-based monitoring and sensor technology, retailers have many options from which to choose. Retail queue managers can use this guide’s clear comparison chart to determine the right technology for their business.

“It cannot be stressed enough how valuable real-time intelligence is for queue management,” says Perry Kuklin, Director of Marketing at Lavi. “Without good planning and insight, the three components of a waiting line – customers, queue, and service area – can create a perfect storm for retailers and customers.”

To download the guide, visit http://lp.lavi.com/retail-intelligent-queue-management-guide.

About Lavi Industries
Based in Valencia, California, Lavi Industries is the premier provider of public guidance and crowd control solutions in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com/.

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