RetailOps Adds Liam Williams as Director Customer Operations
RetailOps is excited to welcome Liam Williams as the company's Director of Customer Operations. Liam will be responsible for ensuring the technical support, customer success and professional services teams provide phenomenal value throughout the customer's life cycle.
SAN DIEGO, Jan. 2, 2019 /PRNewswire-PRWeb/ -- RetailOps is excited to welcome Liam Williams as the company's Director of Customer Operations. Liam will be responsible for ensuring the technical support, customer success and professional services teams provide phenomenal value throughout the customer's life cycle.
Liam joins RetailOps from Apple Inc., where he was responsible for the highest-volume retail location in San Diego, managing a team of 200+ employees and providing exceptional retail experiences for consumers. Liam was major contributor to numerous projects with Apple, blending online and offline experiences into a unified omni-channel experience as the retail atmosphere evolved. Liam oversaw the full scope of the operations including sales, support, training, scheduling, staffing, and inventory management.
Liam said, "Globalization and the expansion of connected commerce provides unparalleled opportunities for retailers to automate their operations to ensure awesome customer experiences. The opportunity to blend my passion for technology with my desire to provide world-class experiences for customers made joining the RetailOps team an easy choice."
Sam Moses, CEO of RetailOps said, "I am thrilled at what Liam brings to the team, our culture, and our mission to enable seamless consumer experiences through software and automation. His front-line involvement building a customer-first retail experience at Apple will be a valuable asset to RetailOps supporting the evolving needs of SME retailers."
RetailOps is an innovative SaaS product uniquely designed for direct to consumer retail – online, brick-and-mortar, and everything in between. RetailOps provides a full suite of tools to run back-office operations from the C-suite to the warehouse floor — purchasing, receiving, inventory, product management, fulfillment and shipping, reporting and now point-of-sale — in a single cohesive system.
SOURCE RetailOps
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