RIC Insurance General Agency’s Changes Are More Than Skin Deep

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RIC Insurance General Agency is raising the bar on its customer experience. They’re making key changes to their service model, updating their branding, and bringing on additional executive-level talent and underwriters and brokers to expand their Specialty and E&S divisions.

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“This new model will allow us to strengthen relationships, build synergy with our customers, and develop a deeper understanding of our existing business,” says Garett Kaneko, Senior Vice President of Sales and Marketing.

RIC Insurance General Agency is raising the bar on its customer experience. They’re making key changes to their service model, updating their branding, and bringing on additional executive-level talent and underwriters and brokers to expand their Specialty and E&S divisions.

RIC will soon feature a redesigned logo with a crisp, clean look—but the transformation will go beyond the cosmetic. RIC’s new rollout will also streamline internal processes, systems, and accessibility for their agent and broker partners, resulting in substantive enhancements to the way they do business with their customers.

Under the organizational changes, agencies will be assigned a full RIC team based on geography—including a dedicated sales manager, brokers, underwriters, and support for commercial and personal lines, workers’ compensation, and E&S lines of business.

In addition, RIC is simplifying the way new business is handled. Under the new system, all new submissions will be promptly processed by a dedicated central unit and passed to the correct underwriting team. This will improve the speed and efficiency of new submissions, increase speed to market, and streamline communication.

Further, RIC is also responding to their agents’ and brokers’ needs in the way existing renewal business is handled. Each agency’s dedicated team will manage renewals—ensuring each customer works at all times with the team that knows its business best.

“This new model will allow us to strengthen relationships, build synergy with our customers, and develop a deeper understanding of our existing business,” says Garett Kaneko, Senior Vice President of Sales and Marketing. “We believe our agent and broker partners will benefit from these changes, and we look forward to helping them maintain excellent relationships with their customers.”

About RIC Insurance General Agency, Inc.

RIC Insurance General Agency is a wholesale insurance brokerage and managing general agency with office locations across the western United States. It offers Admitted and Non-Admitted Property and Casualty products including: Commercial / Excess and Surplus, Specialty, Personal Lines, Workers Compensation / Access State Fund, and Transportation / Auto.

For more information, please visit ric-ins.com.

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Anita Nevins
RIC Insurance General Agency, Inc

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