I am deeply honored and humbled to receive this award. It represents 25 years of work in the pursuit of industry best practices for IT service and support.
McLean, VA (PRWEB) April 03, 2014
HDI has announced the winner of this year’s Ron Muns Lifetime Achievement Award. This prestigious award was presented by HDI in front of a standing room only crowd at the HDI Annual Conference & Expo in Orlando, FL on April 2, 2014.
MetricNet is excited to announce that Jeff Rumburg, Managing Partner of MetricNet, is this year’s winner.
“I am deeply honored and humbled to receive this award. It represents 25 years of work in the pursuit of industry best practices for IT service and support." said Rumburg. "But I would be remiss if I did not give much of the credit for this award to HDI, who has given me many opportunities over the years to write for their publications, speak at their events, and serve on their Strategic Advisory Board.”
In 2008, HDI created the Ron Muns Lifetime Achievement Award to honor HDI's founder and the father of the technical service and support industry. This award recognizes the lasting contributions, leadership, enthusiasm, and tireless efforts of industry luminaries who’ve committed themselves to elevating and improving the reputation of the technical service and support profession.
Mr. Rumburg, who launched the industry’s first service desk benchmark, and designed the first ROI model for technical service and support, joins the elite list of industry luminaries who have won the award, including Malcolm Fry and Ron Muns. Award recipients are carefully selected by HDI's panel of judges. Considerations include tenure in the technical service and support industry, noteworthy contributions, and the candidate's dedication to professional growth as well as the growth of the industry as a whole.
“Jeff has a distinguished career that parallels the evolution of the technical support profession, where he has brought intelligent discourse to the topic of delivering business value in service and support for more than 20 years,” said Greg Oxton, who presented the award to Mr. Rumburg at the ceremony.
Those interested in hearing Mr. Rumburg speak at this year’s conference should attend session 309, The 80/20 Rule for Desktop KPI’s on Wednesday April 2, 2014, at 3:00 pm, and session 607, Leveraging KPI’s to Maximize the ROI of Support on Thursday, April 3, 2014 at 2:45 pm.
Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.
If you would like more information about benchmarking your service and support functions, please visit http://www.metricnet.com or e-mail MetricNet at info(at)metricnet(dot)com.
MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.