Rulai Named in Gartner 2019 Market Guide for Conversational Platforms
A Testament to the strength of its platform, its proven ability to generate results for companies, as well as its reach in the market.
CAMPBELL, Calif., Aug. 7, 2019 /PRNewswire-PRWeb/ -- Rulai inc., a new Conversational Computing Platform provider, announced today that it has been included as a Representative Vendor in the Gartner 2019 Market Guide for Conversational Platforms. Rulai believes this inclusion is a testament to the strength of its platform, its proven ability to generate results for companies, as well as its reach in the market.
Rulai's platform is unique because it combines Level 3 AI techniques with extreme ease-of-use to allow designers and business experts to create advanced Virtual Assistants without writing any code. According to the report, "The democratization of AI means capabilities move from custom developed, with significant professional service effort, to available as turnkey capabilities."
A Level 3 Virtual Assistant is capable of constructing a dialog in real-time, handle mixed initiatives, multiple intents, as well as context switch with ease, without any coding. As a result, Level 3 Virtual Assistants tend to have much higher resolution rates and lower confusion rates, resulting in a better customer experience and lower cost.
According to Gartner, "There is a fundamental shift between a graphical user interface (GUI) and a conversational interface. With a graphic interface, the user is the operator of technology, while in a conversational interface the user instructs the agent and the agent determines intent. The conversational platform is the enabler for the first generation of these agent interfaces, and it will not be limited to text input or conversation. Increasingly, multimodality is being added and, in time, the conversational interface will transform to a multimodal interface and become the dominant interaction model with technology."
"Rulai's Conversational Computing Platform has been designed to make it as easy as possible for enterprises to create advanced conversational interfaces," says Marc Vanlerberghe, CEO of Rulai, "By combining deep expertise in dialog systems with self-serve capabilities, we reduce the need for extensive coding or professional services, often the hidden costs of many AI deployments."
Gartner specifically recommends that "application leaders responsible for development and platform strategies, and who want to develop chatbots or virtual assistants (VAs), should explore not only the capabilities of individual conversational platforms, but also the development and data science efforts required to make their features work."
*Source: Gartner, Market Guide for Conversational Platforms, Magnus Revang et al., 30 July 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Rulai
Rulai is a new Enterprise Conversational Computing Platform provider. Rooted in academia, the founding team has a combined 200 years of experience in AI research, published over 400 research papers and filed over 80 patents in advanced AI-based dialog management. It is the only SaaS platform in the market capable of supporting Level 3 Virtual Assistants.
Enterprises in banking, insurance, retail, telco, and life sciences use Rulai to augment the work of customer service agents, as well as increase customer self service capabilities across sales and support. Its easy-to-use platform allows business users to create and evolve virtual assistants with minimal use of precious IT resources. Rulai has been recognized by Gartner, Forrester, and Bloomberg.
In partnership with Digital Insurance, Rulai is hosting a webinar on August 13, to discuss "Conversational Insurance: How to Compete in the Age of Lemonade". More details and registration here.
SOURCE Rulai
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