Downstream monitoring has always been challenging because of the large number of devices. Now we can monitor the CPE to proactively identify when there is a problem on a channel and how widespread the issue is.
Alpharetta, GA (PRWEB) August 27, 2014
ZCorum, a leading provider of managed broadband services and diagnostics, announced that Scott Helms, Vice President of Technology at ZCorum, will be speaking at two separate sessions during the SCTE Cable-Tec Expo show in Denver, Colorado next month. Helms will be presenting during a pre-conference symposium focused on wireless technologies on the subject of proactive management of operator-supplied Wi-Fi devices. Later during the Expo Helms will speak a second time at a workshop panel on capabilities in newer CPE that allow for proactive monitoring of all downstream channels on the cable plant.
During the Pre-Conference Wireless Symposium on Monday, September 22nd, Helms will present a session entitled “Wi-Fi Analytics, Cloud and Radio Resource Management”, where he will discuss ways operators can proactively manage their wireless access devices to make more efficient use of the Wi-Fi network and improve the customer experience. According to Helms, this is a growing challenge for service providers. “We estimate that somewhere between 20 and 40% of support calls are related to the in-home network, and the vast majority of these are Wi-Fi issues,” said Helms. “While wireless devices have some ability on their own to recognize interference, we can improve this by collecting data from all managed devices in a given area to proactively identify which channels should be avoided."
On Tuesday Helms and Larry Wolcott from Comcast will be speaking in an SCTE workshop entitled “Tools That See Around Corners”. Helms will be discussing the capability in newer cable modems and set-top boxes to see the full spectrum passing through the device, and how this can be used for proactive detection of downstream issues affecting data and video service. “Downstream monitoring has always been challenging because of the large number of devices,” said Helms. “Now, rather than waiting for a bunch of subscribers to call and report a problem on a specific channel, we can monitor the CPE to proactively identify when there is a problem on a channel and how widespread the issue is.”
ZCorum will also be exhibiting at the SCTE Cable Tec show in Booth # 1526, where they will be showcasing a remote downstream spectrum analysis tool, RF Inspector, as well as a proactive network maintenance (PNM) tool for isolating upstream impairments called PreEqualization Analyzer.
ZCorum provides managed broadband services and diagnostics solutions to cable companies, telephone companies, utilities, and municipalities, assisting in all aspects of broadband implementation, engineering and consulting, bandwidth management, network monitoring and diagnostics. ZCorum also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, email, Web hosting, and 24x7 support for end-users, enabling service providers to compete more effectively in their local markets. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.