Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

SendBird Launches New Moderation Capabilities as In-app Chat Goes Mainstream

Industry's #1 chat API tops 90 million monthly active users as API economy continues to heat up


News provided by

SendBird

Mar 03, 2020, 12:40 ET

Share this article

Share toX

Share this article

Share toX

SendBird
SendBird

SAN MATEO, Calif., March 3, 2020 /PRNewswire-PRWeb/ -- SendBird, the leading chat API service for mobile and web applications, today announced significant platform additions designed to make chat easy and accessible to any tech-driven company, from ride sharing services to marketplaces to online communities to dating apps.

With five billion people now accustomed to chatting on a messaging service on a regular basis, chat has become a must-have for modern tech-driven companies. On top of this, the API economy is gaining tremendous momentum globally as companies look to take advantage of high-quality solutions that enable them to go-to-market faster and at a lower total cost of ownership. With its latest enhancements and strong momentum, SendBird is well positioned as the industry's most feature-rich, highly scalable chat API. Its latest enhancements will further its category leadership by making chat more accessible for mainstream businesses while ensuring trust and safety for all users through moderation, delivering an even more delightful user experience, and facilitating engagement across users in different countries.

With its latest enhancements and strong momentum, SendBird is well positioned as the industry’s most feature-rich, highly scalable chat API.

Post this

"We knew powerful moderation capabilities were a must-have before brand-conscious businesses would introduce chat into their app user experience," said SendBird CEO, John Kim. "Growth-oriented companies don't want to spend time building moderation features, in part because they are extremely difficult to do well and they are not flashy or exciting. The same goes for features like offline messaging, which is a hard engineering challenge to solve at scale. Our commitment as one of the pioneers of the API economy is to make powerful chat capabilities simple to incorporate into any app or service."

In addition to market-leading moderation capabilities, SendBird has also released several new features to better service global customers, including offline sync and on-demand translation of messages, and usability improvements to increase engagement and drive better business outcomes via chat.

Some of the new features include:

Moderation and Safety:

Image Moderation: For nearly every vertical-- especially communities, marketplaces, and dating apps, censoring unwanted graphic content, such as violence or nudity, and keeping a chat thread clean has never been easier. SendBird's new image moderation capabilities can be applied to both image files as well as URLs in the message.

RegEx Profanity Filter: With this new feature, moderators define patterns of regular expressions in user messages that they would like to intercept before they are delivered to the recipient. The objective is to limit the sharing of information that violates the terms of communication or service. For example, a marketplace might want to limit the exchange of phone numbers between buyers and sellers in a chat so that the transaction happens on the marketplace platform itself. The feature can be used to detect other patterns that have regular expressions as well.

GDPR API: SendBird is committed to protecting the privacy of its users and therefore developed a GDPR- compliant API to ensure that user data and privacy is protected at all times according to the industry's most stringent standards. This is one of many measures SendBird has taken in its commitment to privacy and security.

Moderation API: SendBird has developed an API to help customers extend the out of the box moderation capabilities already provided. This enables them to fully customize the moderation experience for administrators as well as have additional flexibility on how they report on moderation activities.

Global Customers:

Offline Sync: SendBird's offline synching capabilities cache messages locally during service interruption and ensure message delivery when the user goes back online. It's especially useful for apps with large user bases in countries with unpredictable service.

On-demand Translation: Translating messages on-the-fly is a game-changer for many marketplaces and applications. On-demand translation allows the user to translate only certain messages and complements the existing auto-translation feature that translates every message coming through the system.

Push Translation: With translation of push notifications customers can create end-to-end translation in the conversation.

Messaging User Experience:

Reactions: SendBird gives users the ability to add a reaction, such as a thumbs up or a smiley face, within its chat interface, making large scale chat feel similar to one-on-one or group texts with friends.

Full Text Search: To help users find specific content they are searching for within a thread, SendBird lets users conduct a keyword search, eliminating the process of having to scroll back through countless messages to find what they are looking for.

Delivery Receipts: This feature provides the ability to alert the sender when messages are successfully delivered. Delivery receipts help facilitate transactions in industries such as food delivery, ride sharing, and marketplaces.

SendBird Extends Market Leadership

The new product enhancements come as SendBird disclosed impressive company momentum, becoming the industry's #1 Chat API.

"With every app looking for a chat strategy, we're seeing demand across industries we would expect like marketplaces, ride sharing, and communities, but also newer industries like healthcare and live streaming of events," said Kim.

Over the last year, SendBird has seen triple digit growth in the monthly active users chatting on its platform, bringing its total to more than 90 million active users across the globe. Currently over one and a half billion messages are sent through the SendBird platform every month and more than 65,000 developers create chat experiences on the SendBird platform.

Additionally, SendBird has closed a number of new customers in the U.S. and across the globe, including Grand Rounds, Meetup, Delivery Hero, and KeepTruckin.

After closing $102 Million in Series B funding, the company has opened offices in Singapore, India, London, and New York to further product development and grow sales in order to meet demand for its technology.

To learn more about SendBird's new products enhancements please visit https://blog.sendbird.com/making-chat-mainstream-product-update.

About SendBird

SendBird is a fully customizable chat and messaging platform with a managed infrastructure for mobile and web applications. It provides the necessary Software Development Kits (SDK) and API, front- and back-end technology so that businesses can launch a customized in-app messaging experience quickly, efficiently and at scale. SendBird powers in-app chat for the world's leading companies in industries ranging from marketplaces, on-demand and online communities to gaming, live video streaming and healthcare. It has SDKs for popular platforms, including iOS, Android, Javascript, React Native, .NET and Unity.

SendBird's top global customers include Yahoo! Sports, gojek, Carousell, Virgin Mobile UAE, YOLO, Dream 11, Grand Rounds, Hanger, Glu Mobile, TriNet, Accolade, Yell, Hinge, Kookmin Bank and SSG. It is backed by Shasta Ventures, August Capital, ICONIQ Capital, Tiger Global Management, Y Combinator and FundersClub. SendBird is headquartered in San Mateo, California.

Please visit https://sendbird.com for more information.

SOURCE SendBird

Modal title

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.