Senscio Systems Hosts Roundtable on Better Outcomes for the Tip of the Complex-Care Pyramid

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Healthcare Leaders from New England and South Dakota Discussed Challenges, Possible Solutions

Participants discuss new models of care for complex health population

“We need to focus on health care, as opposed to sick care." -Commissioner Nick Toumpas

Senscio Systems, Inc., a healthcare tech company that has developed an artificial intelligence-based, services-and-support solution for managing complex-care conditions, hosted a roundtable discussion on November 17, 2015 at the Sheraton Hotel in Portsmouth, NH. The participants, a range of government officials, doctors, nonprofit CEOs, and ACO leaders, identified the most challenging roadblocks to providing effective care for the 20% of the population with the most complex health issues and discussed strategies to move toward a more cost-effective and patient-centric solution.

“Everyone is responsible for the care [of this population],” said Jess Maurer, the Executive Director of the Maine Association of Area Agencies on Aging. “We need to create livable communities for all.”

“This is the right conversation to be having, we are on the right path and are at a critical juncture in the service sector and meeting people’s needs,” agreed Darryl Millner, Assistant Director at the Division of Developmental Disabilities in South Dakota. “I can now go back to my communities and recharge the conversation.”

“I am encouraged to hear that there are solutions to the vexing problems,” said Commissioner Nick Toumpas, New Hampshire Commissioner of the Department of Health and Human Services. “We need to focus on health care, as opposed to sick care…I heard a number of ideas [during the discussion] that we can work on.”

The conversation centered on the key issues facing care for people with complex, chronic health conditions and the many exacerbating factors, such as homelessness, dementia, and socioeconomic status, that make identifying a patient’s most aggravating condition so difficult. The participants discussed their own experiences treating this population and recognized the commonalities among their diverse fields. In considering solutions, all agreed that there is a need for more collaboration between the medical field and community-support efforts and that there is no simple formula for treating these patients.

“It became abundantly clear during the discussion,” said Piali De, CEO and Co-Founder of Senscio Systems, Inc., “that person-centric care is the future. The key to better health and independence for the complex-health population is a person who is empowered and assisted by a coordinated care team. Technology is a key to keeping this care team aware of and aligned on the person’s critical needs.” The roundtable wrapped up with a summary of the key initiatives to be worked on and was followed by a networking event that encouraged interaction between the participants and the audience.

About Senscio Systems, Inc.
Founded in 2010 and headquartered in Boxborough, MA, Senscio Systems, Inc. is a leading technology company in the rapidly changing world of healthcare. The company’s primary offering is their IbisTM solution. Ibis provides a clinical safety net that enables care in the least restrictive setting for people with complex clinical, social, and behavioral conditions. Using patent-pending artificial intelligence, Ibis recognizes emerging health issues and care gaps in real time, provides self-care protocols, and alerts the care team to early intervention opportunities, avoiding the need for hospitalization. For more information, email, visit, or follow us on Twitter @senscio.

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Ali Carley

Susie Macrae
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