Toronto, Canada (PRWEB) April 28, 2014
3C Contact Services (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce that it is expanding its client services to meet growing business needs.
“3C Contact Services is known throughout the industry for providing its clients with a strong sales team, successfully negotiating leads through the sales process, from initial contact to final sale,” says Rick Johnson, acting president of 3C Contact Services. “That means putting our clients’ needs first and taking the initiative to develop a meaningful relationship with their prospective clients. After all, a proactive, efficient contact solutions center not only reinforces a brand’s reputation, but makes customers more likely to remain loyal and offer repeat business.”
Johnson also explains that to encourage repeat business, brands need to remember that customer retention is an important part of the sales funnel—one that often gets overlooked. By paying attention to customer retention, brands can get to know their customers’ purchasing behaviour. Retention also helps customers to continue to engage with a brand.
And with the cost of keeping an existing customer being around 10% the cost of acquiring a new one, it’s important to engage with past customers. To that end, 3C Contact Services is expanding its client services team to meet the growing business demand for both new leads and client retention services.
“Unlike impersonal online communication tools, contact call centers provide businesses with a personal avenue to reach out to both new leads and current customers. By providing different incentives to different groups and keeping customers well-informed, businesses can significantly increase revenue,” Johnson adds.
3C Contact Services provides its clients with top-quality, best-of-class outsourced contact center services. 3C Contact Services’ customizable solutions allow companies to increase profitability while increasing market share and business intelligence and maximizing customer relationships. Specializing in customer retention strategies, 3C Contact Services has a dedicated and well-trained team of customer support specialists that provide excellent service that is delivered consistently and in a timely and cost-effective manner. To learn more about 3C Contact Services, visit the company’s web site at http://www.3CContactServices.com or contact 3C Contact Services at 1-888-353-2335 or via e-mail at rjohnson(at)3ccontactservices(dot)com.