SiteSage® Responds to Voice of the Customer
Customer survey drives new product enhancements, adding power while simplifying the user experience
BOSTON, Sept. 20, 2018 /PRNewswire-PRWeb/ -- Powerhouse Dynamics reported today on the most recent version of the SiteSage® enterprise asset and energy management platform that incorporates a wide range of new features specifically requested by customers. SiteSage is used by major restaurant, convenience store, and specialty retailer chains across North America and is installed in almost 5,000 locations.
"We always listen to our customers," said Jason Roeder, Sr. Director of Product Management for Powerhouse Dynamics. "Late last year, however, we launched a major Voice of Customer campaign, combining on-line surveys, focus groups, and telephone interviews, in a concerted effort to better understand the things we could do to make SiteSage an even more effective solution for our diverse set of customers and users. When we compiled the results, we determined that we could boil the requests down to the same common theme – 'make my life easier.'"
To that end, Powerhouse Dynamics released a broad set of new functionality over a period of several months. This includes a new "snap shot feature" that allows users to configure, in seconds, a landing page with the most important information for them. Since users run the gamut from store managers to regional managers to facility managers to CEOs, this allows each user to quickly capture the information of most importance to him or her.
Also released is an enterprise level "HVAC Fix List" function that proactively e-mails the facility team a list of the most urgent equipment issues, leveraging advanced analytics and diagnostics. Yet another new function directly addresses a major issue faced by large chains: how do you address the challenge that store hours are not always the same when scheduling potentially hundreds if not thousands of pieces of HVAC and other equipment? SiteSage already addressed this by allowing the creation of temporary schedules – e.g. a "Black Friday" schedule that reverts back to the standard schedule the next day. Based on customer input, this has now been enhanced with the ability to "forward schedule" operating hours, creating a long-term calendar of store hours and leveraging SiteSage's ability to schedule equipment based not just on absolute time but also relative to operating hours.
About Powerhouse Dynamics
Powerhouse Dynamics' SiteSage IoT-based platform connects, monitors, analyzes, and controls equipment to deliver enterprise-wide operational efficiencies to portfolios of small commercial facilities, including restaurants, convenience stores, retailers, and others. SiteSage enhances equipment performance, provides operational transparency, and reduces energy expenses. It uniquely integrates directly with HVAC, kitchen, and other equipment from major OEMs, delivering cloud connectivity and providing unprecedented real-time insight into equipment performance for both the OEMs and the Operators.
Engineered specifically for smaller facilities, SiteSage features powerful functionality delivered via simple on-line and mobile interfaces. The system, installed in thousands of restaurants, convenience stores, retailers, and other facilities, continuously enhances efficiencies by controlling major loads, monitoring power consumption and the performance of individual pieces of equipment, and tracking gas and water usage. Patented analytics deliver actionable intelligence via diagnostics and alerts. SiteSage's enterprise-wide benchmarking capabilities identify underperforming facilities and assets. For food service organizations, SiteSage delivers a complete Food Safety solution including comprehensive temperature monitoring.
To learn more about how Powerhouse Dynamics' customers maximize operational efficiencies and enhance food safety with minimal staff effort, visit powerhousedynamics.com, or Twitter, LinkedIn, YouTube, or Facebook.
Media Contact
Dan Morgan, VP Sales and Marketing, Powerhouse Dynamics
617-340-6582 x214
dmorgan(at)powerhousedynamics.com
SOURCE Powerhouse Dynamics
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