Skedulo research finds 76% of technology decision makers agree deskless workers have been overlooked by traditional software providers

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86% Of respondents agree their business would benefit from a deskless productivity platform.

“With deskless workers making up such a large portion of the workforce and being overlooked by technology developers, there are a lot of inefficiencies,” said Matt Fairhurst, CEO of Skedulo.

Skedulo, the leader in deskless productivity software, today released a research report titled “Solving the Software Gap for the Growing Community of Deskless Workers.” The report highlights how deskless workers, defined as remote and mobile employees who don’t work in a traditional office setting, are highly underserved by existing technology providers still focused on desk-based work.

The deskless workforce, which consists of 2.7 billion people and makes up 80% of the global workforce, will continue to grow despite the current economic situation, as two-thirds of respondents stated in the study. As it stands today, many workers in the field don’t have the tools they need to adequately complete their jobs, with 86% of respondents agreeing the productivity and effectiveness of their deskless workers is hindered by having to juggle multiple apps. The top 3 reasons respondents would invest in a deskless productivity platform are to boost productivity, improve communication, and enhance the employee experience.

“With deskless workers making up such a large portion of the workforce and being overlooked by technology developers, there are a lot of inefficiencies,” said Matt Fairhurst, CEO of Skedulo. “Because this area of the workforce is significantly underserved, we introduced the Deskless Productivity Cloud earlier this year, which is the industry’s first dedicated, cloud-based solution that empowers organizations to manage, engage and analyze their deskless workforce.”

This research further points to the need for technology suppliers to create tools that cater to the deskless workforce, which has become more evident in the last few months as frontline workers battle COVID-19. Solutions like Skedulo’s capacity-based booking software, can help businesses better serve their users because they are designed for specific operational needs. For example, BioReference Labs deployed capacity-based booking software to simplify the scheduling process for COVID-19 testing, which has enabled them to create a streamlined and safe testing procedure that has boosted efficiency and enabled them to complete more patient tests.

The “Solving the Software Gap for the Growing Community of Deskless Workers” study was completed in the midst of the COVID-19 pandemic by Pulse, a social research platform with over 20,000 technology executives in its research community. Pulse surveyed more than 100 technology decision-makers to better understand the current state of the deskless workforce, the technology used to serve deskless workers, the effectiveness of tools being used by deskless workers, and their technology stacks. Respondents were director level and above across small, medium, and large size companies.

“The results of the survey overwhelmingly indicate that technology isn’t as advanced as it needs to be in this area of the workforce, and this trend will only get worse if technology doesn’t catch up, especially as the workforce continues to grow,” Fairhurst added. “These results shine light on a fast growing yet forgotten segment of the market. We expect more tech leaders in the industry will join Skedulo in its focus on serving companies managing large deskless workforces.”

To learn more about Skedulo and the future of Deskless Productivity, visit https://www.skedulo.com/.

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About Skedulo
Founded in 2013, headquartered in San Francisco and with offices in Australia, Vietnam, and the United Kingdom, Skedulo has enabled over 160 organizations, including The American Red Cross, DHL, and Sunrun to seamlessly schedule and service more than 5 million appointments around the globe. Skedulo’s leading Deskless Productivity Cloud solution empowers organizations to manage, engage and analyze their deskless workforce and is built to integrate with business-critical systems including Salesforce, Zendesk, ServiceNow, Workday, Epic Systems, and multiple electronic health record (EHR) solutions through a partnership with Bridge Connector. The company has secured more than $40 million in funding to date, led by M12, Costanoa Ventures, and Blackbird. For more information, please visit http://www.skedulo.com, or our blog, @Skedulo, Facebook and LinkedIn pages.

About Pulse
Pulse is a social research platform and interactive community that’s reimagining innovation decision-making for the rapidly changing business world. Pulse combines the best parts of survey, research, and professional networking to democratize information: providing real data, from real people, in real time. Currently a platform with over 20k highly engaged CIOs and CISOs, Pulse brings business leaders together in an exclusive, verified community to share information and ideas, and collaborate on the next frontiers of innovation. Download the Pulse Q&A app, or learn more at home.pulse.qa.

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Matt Greenfield
Skedulo
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