Service Performance Insight is providing a wonderful service identifying valuable metrics for the dynamic professional services industry.
Pleasanton, CA (PRWEB) April 07, 2014
“The 2014 Professional Services Maturity™ Benchmark” is used by Service Performance Insight (SPI) to conduct in-depth analysis of the top 5% of PS Maturity benchmark participants to uncover the reasons for their superlative performance. Each year, the top 5% have been named the “Best-of-the-Best” based on superior PS Maturity™ benchmark scores. For the second time, Smart ERP Solutions was named among the top 5% firms significantly outperforming their peers and the benchmark average in a variety of key performance metrics. The complete SPI press release is available online here.
The Best-of-the-Best PSO Comparison has the best performing firms scoring in the top 5%. Measurements span a wide area including:
Year-over-Year Services Growth....11%
On-time Project Delivery..................84%
“Service Performance Insight is providing a wonderful service identifying valuable metrics for the dynamic professional services industry,” said Smart ERP Solutions CEO, Doris Wong. “We applaud their efforts as we utilize their findings and methods internally to continuously improve delivery of our services and solutions and are honored to be recognized among the top performers in 2014.”
Smart ERP Solutions has service offerings for Oracle applications including integration services for eBusiness Suite, JD Edwards and PeopleSoft. Smart ERP Solutions also develops innovative software solutions to automate, streamline and simplify ERP applications including Employee Onboarding, Paperless HR Personnel Actions, Embedded Analytics, and their patented ERP Gadget to readily add productivity-enhancing features anywhere within an application.
Add-on solutions distinguish Smart ERP Solutions from other consulting firms offering only services. This creates a unique opportunity for customers undergoing a large services effort such as an ERP application upgrade to not just rev up to the latest application version but to gain operational efficiencies by leveraging the add-on solutions as part of their upgrade to improve their business processes. As the State of Ohio upgraded their PeopleSoft HCM application they employed Smart ERP Solutions' Personnel Action Request add-on solution to eliminate paper and automate manual HR processes to gain operational efficiencies. “Automated Workflow utilizing the Electronic Personnel Action Request, with an extensive number of granular rules, has resulted in increased efficiencies across the State of Ohio,” said Tom Cruse, Applications and Reporting Team Administrator at the State of Ohio.
More information about Smart ERP Solutions and their services and solution offerings is available on the company's website at http://www.smarterp.com.
About Smart ERP Solutions, Inc.
As an Oracle Platinum partner, Smart ERP Solutions offers consulting services and innovative add-on solutions for ERP applications to increase productivity and efficiency through automation, streamlining and simplification.