“Zappix’s Visual Smartphone IVR provides users with visual access to customer service,” said Zappix President and CEO Amol Joshi. “Compared to audio-only prompts, the Zappix application’s intuitive smart menus provide a significantly faster connection."
Boston, MA (PRWEB) December 05, 2013
Zappix, the developer of the popular and free customer service mobile app, announces the expansion of Massachusetts-based companies featured in the Zappix app. Users can now get to customer care of their favorite MA companies via Facebook, Twitter, Email in addition to placing calls by visually navigating customer service options. Zappix provides this customer service mobile “Super Directory” app to consumers via an iPhone (iOS) and Android app; users can call, tweet or Facebook with MA-based companies via multiple means as a service that will be maintained and further enhanced to provide convenient and intuitive experience for consumers.
Through the Zappix multi-channel customer service app, customers can now reach customer care within the top MA based companies in many categories, for example:
Retail (Staples, Marshalls), Insurance (MassDrive, Commerce Insurance, Liberty Mutual), Health Insurance (AthenaHealth, Harvard Pilgrim), Transportation (MBTA, E-ZPass MA, Logan Airport), City Halls (Boston, Cambridge, Worcester), Newspapers (The Boston Globe, Boston Herald), Hospitals (Beth Israel, MGH, Brigham and Women’s) Local utilities (National Grid), and even local politicians such as Senator Elizabeth Warren and Senator Edward Markey.
“Zappix’s Visual Smartphone IVR provides users with visual access to customer service,” said Zappix President and CEO Amol Joshi. “Compared to audio-only prompts, the Zappix application’s intuitive smart menus provide a significantly faster connection to the right agent the first time. In addition we support automated customer self-service options for companies that are working with us to transform their mobile customer care.”
“Customers dislike calling customer service, and getting stuck in a maze of options. Zappix cuts the time it takes to get to the right agent by 80% and gets them to the right destination by using their Smartphone display. Zappix also provides alternative multi-channel customer care contact options - such as email, Twitter & Facebook,” said Gal Steinberg, Vice President of Marketing for Zappix. Steinberg added. “Our goal is to provide companies with a convenient and quick way to offer an enhanced multi-channel customer service experience to their customers without replacing their existing infrastructure, the result is that in days they can add a visual customer service meta-layer through the Zappix app without changing their current contact-center systems.”
Zappix is available for download from the app store - Zappix for iPhone and Google Play - Zappix for Android or from the Zappix website.
More About Zappix
The Zappix cloud-based multi-channel cross-OS mobile customer support solution enables companies to deliver and maintain a visual, intuitive customer care experience on mobile devices without making changes to their current contact-center infrastructure.
The Zappix solution has grown rapidly to support hundreds of companies that provide consumers a streamlined way to reach customer service through a Smartphone visual IVR and mobile self service options. The continually expanding list of Zappix-supported organizations includes insurance companies, utility companies, pharmacies, banks, internet and mobile service providers, retailers, airlines and government agencies.
For more information about Zappix, contact Gal Steinberg, Vice President of Customer Experience at 781.214.8124; gal.steinberg(at)zappix(dot)com.
Today's announcement by Zappix, Inc. was featured at an event with Massachusetts Governor Deval L. Patrick and Massachusetts and Israeli business leaders at MassChallenge in Boston. The event included the release of important findings by the New England Israel Business Council that describes the multi-billion dollar impact of Israeli-founded companies on Massachusetts and their role as a critical growth engine for the Massachusetts economy, as well as the extraordinary spirit of collaboration and innovation that exists between Massachusetts and Israel. A whitepaper that details the research findings, titled “The Massachusetts-Israel Economic Relationship, 2nd Edition” is available at http://www.neibc.org.