Melbourne Software Company Anahata Adds Chat Application to Website

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Anahata, the Melbourne Software Development company has added a chat application to the website in a bid to improve their customer service to clients

Anahata Technologies PTY LTD

Anahata Technologies PTY LTD

Our mission is to be the most customer focused software development company in Australia.

Anahata, a software development company in Melbourne has announced the introduction of a chat application on their website. Through this service, both customers and prospective customers can communicate with Anahata in real time.

The introduction of the chat application is expected to give a great boost to the customer service of the software development company in Melbourne. To use the web chat application, an individual would have to visit Anahata’s website, and then send messages through the web chat application. The web chat application uses the instant messaging technology which implies that messages sent would be received instantly by the company and responses would also be sent immediately.

This was made known by Mr. Pablo Rodriguez, founder of Anahata Software Development Company in Melbourne. In the words of Mr Rodriguez “Responding to inquiries and customer relations has always being one of our strong focuses. We have a dedicated customer service line where clients and the general public can contact us. A number of companies and individuals visit our website every day and this service provides a new channel for both sales and support”. Moreover, Mr. Rodriguez stated “The addition of the chat application gives our clients and the general public another alternative of getting information about them to us, inquire about our software developers in Melbourne and any other services we provide.

He concluded by saying that the web chat applications is going to be just as effective as their phone line and visiting the office, as a dedicated customer service staff would always be available on the chat apps during office hours.

Mr. Rodriguez continued: “We have been able to include a web chat application on our website. The web chat application is an addition to the other ways we have been responding to our clients. The previous available ways was through phone calls and by visiting our office. The web chat application is a cheaper way for clients and the general public in Melbourne. All they have to do is visit our website and send a message through the app. They would receive a reply almost immediately”.

About Anahata Technologies Pty Ltd

Founded in Western Australia in 2010 by Pablo Rodriguez Pina, Anahata Technologies Pty Ltd is an Australian privately owned software development company with presence in Perth and Melbourne specializing in the analysis, design, implementation and support of cost-effective, custom built software applications.

Anahata’s preferred delivery approach is an iterative, agile, customer centric software development process where business analysts and developers work with the customers to gather requirements and an understanding of the current business processes, and to design and deliver a software solution that not only meets the business’s needs, but also is designed to improve business productivity.

Anahata’s preferred technological choice is to deliver cross-platform solutions based on open standards and open source technology that ensure stability, compatibility, and security over a long application lifespan. This enables a reduction in upfront and ongoing licensing fees.

Anahata is an Oracle Certified Partner and delivers custom software solutions based on Oracle Technology, such as Java, Java Enterprise Edition, MySQL or Oracle Database. The Australian software company is a certified MYOB developer partner providing Custom Software solutions that can integrate seamlessly with any MYOB software package such as MYOB AccountRight desktop or MYOB AccountRight Live (cloud).

For more information, visit http://www.anahata-it.com.au

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Pablo Rodriguez
Anahata Technologies Pty Ltd
since: 11/2012
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