Salt Lake City, UT (PRWEB) January 22, 2014
Spark Solutions Group today announced they acquired MICROS Boise, ID (MICROS Boise) and MICROS Spokane, WA (MICROS Spokane) to bring advanced 24/7-customer support for MICROS point of sale (POS) technology experiences to hundreds of restaurants in both states. With their extensive experience with MICROS, Spark Solutions Group will improve profitability with a 24/7 helpdesk and MICROS POS reporting to track costs, theft and time keeping. The Spark Solutions Group has used these resources and the robust business strategy to open thousands of restaurants over the last 40 years. Now, this same model will bring technology solutions to create customer-centric business and service plans to improve customer and employee experiences in restaurants across Boise and Spokane.
“We are excited to work with the Spark staff and current customers in the Boise and Spokane markets to continue to be the type of business that restaurant owners and food service providers want to do business with,” said Jason Cowan, Spark Solution Group president. “Spark Solutions Group has been perfecting using MICROS technology to enhance customer experience for the last 40 years, and we are excited to add this expertise to these already growing businesses.”
Spark Solutions Group acquired MICROS Boise and MICROS Spokane to improve the level of customer service provided in these markets and to capitalize on the successful business model Spark Solutions Group has created in Salt Lake City. Spark Solutions Group employees provide proficient understanding of restaurant operations ranging from grand openings to every day MICROS support. The Spark Solutions model emphasizes customer support and specializes in providing customers with staff that has extensive restaurant and POS technology experience.
As an authorized MICROS distributor, Spark Solutions Group provides restaurants in Boise and Spokane POS consulting that will allow them to increase probability through enhanced reporting to control costs, identify loses and theft, and time keeping.
Spark Solutions Group has retained the existing sales and support team from both markets to ensure a seamless transition.
"We value the importance of the knowledge base these great people have, as well as, the strong relationships they’ve cultivated with our MICROS customers,” said Randy Gunter, Spark Solutions Group vice president. “Coupled with our Customer Care Center, we now have over 50 people available to support our customer's needs, bringing more advanced support than ever before.”
For more information about Spark Solutions Group visit sparksolutionsgroup.com.
About Spark Solutions Group
With over 40 years of experience, Spark Solutions Group is the authorized distributor of MICROS and Dinerware Point of Sale systems for restaurants in Boise, Idaho and Spokane, Wash. Dedicated to food service technology with experience opening thousands of restaurants with MICROS, Spark Solutions Group provides knowledgeable, dedicated employees with industry knowledge and many years of restaurant and POS technology experience. Spark Solutions Group offers POS systems, credit card processing, gift cards, paper, ribbon supplies and conscientious support services that focus on personalized, expert customer support and building long-term customer relationships. Spark Solutions Group, headquartered in Salt Lake City, UT, began as Cowan’s Retail Systems in 1974 and rebranded to Cowans Restaurant Solutions in 2011 allowing for better focus on their strengths in the restaurant market, before finally becoming Spark Solutions Group in 2013. http://www.sparksolutionsgroup.com
Inquiries regarding Spark Solutions Group services, contact: http://www.sparksolutionsgroup.com or 800-338-9319
About MICROS Systems, Inc.
MICROS Systems, Inc. (MICROS) provides enterprise applications for the hospitality and retail industries worldwide. Over 370,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions for more than 30,000 hotels worldwide. In addition, MICROS provides point of sale (POS), loss prevention and cross-channel functionality for more than 150,000 retail stores worldwide and 17,000 fuel and convenience stores. MICROS stock is traded through NASDAQ under the symbol MCRS.
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