Key Players in the North America Speech Analytics market NICE, Verint, HP Autonomy, CallMiner, and Nexidia
(PRWEB) October 10, 2014
North America Speech Analytics market report defines and segments the Speech Analytics market in North America with analysis and forecast of revenue. This market is estimated to grow from $241.8 million in 2014 to $706.7 million in 2019, at a Compound Annual Growth Rate (CAGR) of 23.9% from 2014 to 2019.
Browse through the TOC of the North America Speech Analytics market report to get an idea of the in-depth analysis provided. It also provides a glimpse of the segmentation in the market, and is supported by various tables and figures.
Globally, North America is the largest market for speech analytics and has the highest penetration rate, as majority of the analytics companies are based in this region. The rapid increase in the number of call centers is one of the key factors that have triggered the growth of speech analytics market in the North America region. Previously, call centers were only considered for making centralized calls, supporting sales team and reducing execution costs, but, today, speech analytics is finding applications in the call center industry towards extracting valuable business intelligence.
Speak to Analyst @
North America Speech Analytics market is segmented and forecast on the basis of types such as on-premise and on-demand. The market is further segmented and forecast on the basis of applications such as business process management, agent performance management, customer experience management, market intelligence management, risk and compliance management, and others. The solutions of North America Speech Analytics market include speech engine, indexing and analysis, query engine and search tool, reports and dashboards, and others. The services of North America Speech Analytics market have been identified as Professional Service, and Support and Maintenance Service. The North America Speech Analytics market has been segmented on the basis of major countries in this region such as U.S., Canada and others.
Early buyers will receive 10% customization on this report.
North America Speech Analytics market report also includes the market share, value chain analysis, and market metrics such as drivers and restraints. In addition, it presents a competitive landscape and company profiles of the key players in this market including major companies that provide North America Speech Analytics solutions.
Related Reports :
Europe Speech Analytics Market
Speech analytics, also known as audio mining is used to spot and analyze spoken words which brings structure to interactions and reveals the hidden information buried in the interaction between customer contact center and organizations. Speech analytics adoption optimizes workforce performance and enhances customer experience.
The Europe Speech Analytics market is expected to grow from $120.6 million in 2014 to $347.2 million in 2019 at an estimated of CAGR of 23.5%, for the given period. The drivers of Europe Speech Analytics market include raising demand for market intelligence and utility of speech analytics solutions in various industry verticals.
The increasing need of market intelligence to address the cut-throat competition is one of the major drivers of speech analytics market in European region. Most of the organizations are implementing speech analytics to gain business intelligence through latest promotional strategies. The call analysis helps enterprises to listen to the customer voices and monitor trends, which in turn helps them to support their marketing strategies.
Middle East and Africa Speech Analytics Market
The Middle East & Africa speech analytics market is expected to grow from $18.8 million in 2014 to $86.4 million by 2019, at a CAGR of 35.6% from 2014 to 2019. The drivers for the Middle East & Africa market include growing number of call centers, increased voice importance in multi-channel world, new implementation areas, and the rising demand for cloud analytics & risk management solutions.
Speech analytics, also known as audio mining, is used to spot and analyze spoken words that bring structure to interactions and reveal information buried in the interaction between the customer contact centers and organizations. Speech analytics adoption optimizes workforce performance and enhances customer experience.
The Middle East & Africa speech analytics market is growing rapidly and is majorly driven by the increasing IT spending in major verticals such as BFSI, telecommunication & IT, government, and healthcare & life sciences, among others, for business process management.
About MicroMarket Monitor:
MicroMarket Monitor identifies and attends to various unmet needs of different industrial verticals, which include value chain impact analysis. The company publishes about 12000 Market Research Reports on various Micro Markets across the world. The graphical nature and multidimensional analysis of these reports provide advanced Business Intelligence Tools to the clients in that particular target market.
Mr. Chandrasekhar K.
5601 Bridge Street
Fort Worth, TX 76112
Connect with us on LinkedIn at http://www.linkedin.com/company/micromarketmonitor.