"SPS has consistently received positive feedback from our annual client satisfaction survey and achieved a 98% renewal rate nationwide,” said SPS North America CEO, Dan Moscatiello.
New York, NY (PRWEB) February 03, 2015
Following a record-breaking year, Swiss Post Solutions (SPS), a leading business process outsourcing and digitization solutions provider, announced its market strategies for 2015 will focus on additional innovation projects, continued nationwide expansion, and further employee development. SPS reported a 20% increase in total contract revenue over the prior year, and anticipates continued success through its emphasis on these initiatives to best serve client demands.
In 2014, SPS helped clients of all sizes experience the benefits of digitization and process automation, including cost reductions, improved customer service, and shorter turnaround times. According to industry analysts, document process outsourcing (DPO) will continue to see healthy growth this year with the increase in companies’ digital transformations. Accordingly in 2015, SPS is launching complementary innovative capabilities to its existing robust portfolio of DPO solutions.
Additionally, through investments in human capital and high-level expertise, SPS also intends to continue to support targeted verticals such as media & entertainment, banking, and manufacturing. Furthermore, with notable new hires with vast experience in the legal market, SPS continues to provide a key focus on the needs of firms within this sector.
SPS’ applied training modules are also being expanded to reach a broader base of employees throughout North America. These programs are designed to develop leadership and customer service skills for employees at all levels of the organization, providing dual benefits for company personnel and clients.
“The combination of these market strategies will allow us to better serve clients in their efforts to increase productivity and operational efficiencies. It is through this dedication that SPS has consistently received positive feedback from our annual client satisfaction survey and achieved a 98% renewal rate nationwide,” said SPS North America CEO, Dan Moscatiello.
Swiss Post Solutions (SPS) is a leading outsourcing provider of solutions for paper-based business processes and innovative services in document management. SPS' 6,800 employees support business clients in the areas of insurance, banking, legal, higher education, telecommunications, media, retail, energy supply and travel & transportation in the digital transformation. Part of the Swiss Post group, SPS is headquartered in Zurich and Berne (Switzerland) with an active presence in all important international economic regions.
Swiss Post Solutions (SPS) North America (NA) offers a comprehensive suite of business process outsourcing solutions and document management services including the transformation of key business applications from paper to digital documents, enabling improved workflow and enhanced efficiencies. In the field of outsourced office services, SPS NA leverages its focus on process innovation to provide mailroom management, managed print services, reprographic services, IT helpdesk support, front office and reception services. Headquartered in New York City, SPS NA has offices in Los Angeles, San Francisco, Chicago, Washington DC and Toronto, and operates secure document processing centers in Long Island City and Toronto.