(PRWEB) November 04, 2016
Storage Express of Lancaster, California (http://www.storageexpresscenters.com) is proud to recognize Nicole Gray for her exemplary work performance of fifteen years. “She serves as an example of what a great manager should be,” says Rob Martin, managing member of Martin Properties, Inc., owners of Storage Express. The statistics alone demonstrate his point: during Gray’s first year as manager, the facility’s income rose 66 percent while delinquencies fell by nearly 50 percent, despite new competition.
Mrs. Gray started as the assistant manager and in early 2003 was promoted to the manager of the Lancaster location. In 2005 Storage Express built the Palmdale location. Once the Palmdale location was built she became the general manager of both Storage Express locations. As a storage manager Mrs. Gray wears many hats; managing employees, sales, maintenance, HR, customer service rep, collections specialist, and social media guru.
Mrs. Gray stated, “I have enjoyed every moment working for the organization. When I first started I set out to learn everything I could about selling units, ancillary items, and truck rentals. I attended storage conferences, customer service classes, and management seminars every chance I got—anything I could think of to increase income and reduce delinquencies. I set goals for myself and the facility, and worked out plans to achieve each goal. I simply cannot believe the time passes so quickly. I hope to stay another twenty-five years”.
Mrs. Gray has worked hard to make Storage Express inviting, once the customers step into the facility. The facility offers free coffee and bottled water, and employees personally deliver water to customers accessing their units in hot weather. Mrs. Gray also provides activities to keep children occupied while their parents are busy with their units. “Customer support is my passion and I want all of our customers to feel like an VIP”, stated Mrs. Gray.
About Storage Express Lancaster
Storage Express Lancaster offers safe and clean self storage units in Lancaster California. Our services include Self Storage Units, Vehicle Storage, Boat Storage, RV Storage, U-Haul Trucks / Moving Trucks, Boxes / Moving Supplies, and Locks.
Located conveniently off the 14 freeway, we provide ground floor self storage units, access 7 days a week and a state of the art alarm system for each storage unit. Our Lancaster location has easy drive up access and a simple computer coded entry.
Storage Express Lancaster
2103 W Avenue J
Lancaster, CA 93536
Phone: (661) 729-1313