“In an industry where quality control for everything from health standards to guest experience is the #1 difference between competitors, the annual inspections help our Superior Small Lodging members to exceed guest expectations
Ft. Lauderdale, FL (PRWEB) May 30, 2015
Members of the Superior Small Lodging Association have been sprucing up their properties in anticipation of the annual inspections that are mandatory for membership in the association and are currently underway. The inspections are conducted by The Property Review Program (PRP), an independent on-site inspection service serving the hotel and cruise industries since 1995.
The inspection process ensures guest satisfaction and loyalty by establishing and measuring quality standards in cleanliness, safety, public health, guest services, and property management, while providing corrective action recommendations to enable continuous improvement.
PRP has demonstrated a direct correlation to hospitality success and guest trust and the property inspection program. This is evidenced in the stellar reviews that Superior Small Lodging member properties continue to receive on TripAdvisor and the other online travel review sites. A recent audit of all SSL member properties on TripAdvisor showed that 93% of SSL member properties received a review score of 4.0 and higher, while an amazing 20% received a perfect score of 5.0.
In addition, the prestigious Donal A. Dermody White Glove Award is awarded to those properties who receive as score of 100% in the housekeeping portion of the inspection. The plaque awarded for this distinction is displayed prominently in the lobby area of the establishment and, along with the Superior Small Lodging Association sign and logo, are validation to the guest that their stay will be extraordinary.
“In an industry where quality control for everything from health standards to guest experience is the #1 difference between competitors, the annual inspections help our Superior Small Lodging members to exceed guest expectations giving SSL the ability to continue its leadership role in Florida Tourism .” Says Scott Rivelli, Executive Director of SSL.
About Property Review Program
The Property Review Program, founded in 1995 by Professor Donal A. Dermody, is an independent on-site inspection service serving the hotel and cruise industries. It ensures guest satisfaction and loyalty by establishing and measuring quality standards in cleanliness, safety, publish health, guest services and property management, while providing corrective action recommendations to enable continuous improvement.
About The Superior Small Lodging Association
The Superior Small Lodging Association (SSL) is a non-profit association of independently owned and managed boutique Inn’s, B&B’s and hotels throughout the State of Florida with fewer than 50 rooms. Established in 1989 to bring brand awareness to the smaller boutique lodgings as an alternative to the large corporate branded hotel chains, the Superior Small Lodging Brand has come to represent a partnership of unique lodging properties offering a high level of service, comfort and cleanliness at competitive rates. Each year our members’ properties are inspected by an independent inspection company and those that meet specific cleanliness standards are recognized with our White Glove Award for cleanliness. Excellence in quality and service are also recognized. With approximately 170 member properties representing almost 3,000 hotel rooms, time shares and vacation rentals throughout the State of Florida the success of the Superior Small Lodging program is undisputed and gives prospective guests the comfort of knowing that when they book a Superior Small Lodging property they can be assured of a high standard of excellence.